Between the lack of communication, waiting until the last minute to ask for documents and asking to extend multiple times, the seller almost backed out causing us to almost lose the house. Both the sellers and our agent said they had never dealt with a lender so incompetent and difficult to deal with. Do your research, there are way to many lenders out there for it to be this difficult. Don't make the same mistakes we did.
Response from Veterans United
Michael,
I appreciate your feedback and I’m sorry your experience didn't go as smoothly as expected. I want you to know the Client Advocates are still available if you’d like to talk with us one-on-one. We’re here to listen and help make this better however we can.
Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
You see Veterans as a captive audience with government backing. Predatory practices have been identified the more I research peoples experiences.I would fully support the Veteran community lobbying VBA to have Loan Guaranty review Veterans United’s practices in depth.Total lack of attention to detail, basic comprehension is a challenge also. You kept sending me a web page to verify my employment as VA employee. Except the web portal clearly states it’s for DoD employees only. But you idiots kept sending the same link. So I found the official paper form and had my HR fill it out and upload it to your portal. I mean really, a VA employee tells you the page you’re using isn’t for VA employees and you dipshits tell me I need to be in office on a secure network? And don’t get me started on having to explain myself 7 different times IN DETAIL about how I funded my EMD. It took up until the day before closing to get me the “proper” form because the team assisting Brandon apparently didn’t complete their Hooked On Phonics modules.Please hurry up and sell my loan. I want nothing to do with you. But I will enjoy sharing screen shots all over social media. It’s nice to see I’m not the only idiot that fell for your bullshit.
Veterans United is the real deal! Everything you need to own your next home is right at your fingertips, and as simple as taking steps. I appreciate the thoughtfulness of the team that worked with me, and the ease with which they made it happen!
I first started looking into buying a home spring of 2022. Not even six months later and I watched an area of land that was just dirt turn into a wonderful home. Everybody who worked on this project, from the workers who built the home to those who processed all the paperwork, made sure that everything was done to perfection. I’m very happy and grateful for everything they’ve done and look forward to building a life in this new home. Thanks again for everything.
Vets!! When in the hunt of finding a home,Contact Veterans United Home Loans
& AFFILIATES. They Take Care Of Veterans, Looking For A Home!!😎Go Navy⚓️
This company was amazing and made buying my homes simple and painless. Thank you
Veteran's United made the sometimes painful process a lot more bearable.
Great team! Thanks so much! Everything was flawless! Mahalo!
Great team all around
Working with Veterans United has been nothing but a pleasurable experience. The loan team was always available to answer any concerns i had throughout this process. They took the fear out of home buying and made the process a lot less stressful. I appreciate everything that was done to get me into my first home. Will definitely recommend Veterans United to any service member looking to purchase a home. Thanks again.
I've had the pleasure of working with Veteran's United twice. I had the fabulous loan officer Nichole Barber. Nichole is a has a wealth of knowledge regarding VA loans. I trust her and I listen to your advice. She's simply awesome at what she does. It was a wonderful experience working with Nichole and Veteran's United. Thank you for Your Service!!
Ms. Ofelia, was so helpful and always positive through every set back encountered. She worked hard to identify points of friction and advise me on how I could best address those issues in a timely manner. She kept the whole team, the realtor, and myself all up to date. She leveled all bubbles and streamlined the process.Thank you!
The process was so simple and stress free thanks to the staff.
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The whole team from chance Koch getting in the pre-approval so quickly to Suzann Richerson pushing through underwriting efficiently and Allie Poletti always checking in to be sure I had everything I needed.
Great experience!! Smooth buying process. Knowledgeable, considerate, and well trained loan team associates made a tedious process less hectic. Well done!!
