Alex and team were the best to work with. We had never thought of buying another house again but they made it so easy.
Have you ever bought a home before and I was seriously stressed out in the beginning I actually stopped looking for a while big investors kept buying the houses that I wanted I shut myself down for a couple of months and Jen my realtor called me one day and said I have a property I need you to look at she also said that I know you wanted a basement in the garage she said have an open mind and look at this property so I went and looked at the property I put a bid on it the next day they accepted my bid the following day and then all your awesome people went to work helping me get my house now I'm in it I closed on September the 27th and I love my house I'm moving in October 2nd maybe sooner but I just want to thank you all very much for helping me. I know it's one long sentence it's easier for me to talk to the phone instead of typing LOL.
This has been a wonderful process and everyone I worked with was great! Thank you Veterans United team!
working with Veterans United has been exceptional, from start to finish, I will use them again, I will tell other people about veterans United.
Richard Penta
This was my first time buying a home, and Veterans United was beyond great. They were quick to answer questions or concerns. They were not pushy and were there to help my wife and I. They have been fantastic. I could not be happier with them and highly recommend giving them a call if you're looking.
I'm very happy with Veterans United. They made the home buying process much easier for me.
This is the team I will be using in the future for any and all of my home loan needs. The bar they set was too high for anyone else to even come close that there is no need to look elsewhere. Very happy with the end result. Will be recommending Mark and his team every chance I get.
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I'm not really sure what I can say to express my gratitude for Aaron and Veterans United. Owning a home has been something I've wanted for years. And everything worked out the way its supposed to. I can't say enough good things about Aaron. And the other members of the team as well.Today, I'm standing in my brand new D.R. Horton kitchen writing this review. And it couldn't of been done without you amazing folks.Thank you from the bottom of my heart. My 2 boys and I, have a beautiful home.
Thus was the 3rd time I used my VA loan benefit and was by far the best experience. The process was seamless and not stressful at all. I highly recommend VU to any veteran looking to purchase a home.
Veterans United and the team was fantastic every step of the way. This program allowed me to buy a beautiful home. I’d highly recommend them to any veteran looking to buy a home.
The team responded to every question within a reasonable time even entertained my shenanigan's.
First loan I got with vu was great this last time was a nightmare and I will not recommend your company again
Response from Veterans United
Evan,
Thank you so much for writing. I’m really sorry things did not go well this time around. Our Client Advocates are here to listen if you’d like share more from your most recent purchase. We’re here to support you and can look into this further with you if you’d like. Wherever we can take steps to make this better we’d like to try.
Thank you again for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
Overall communication could improve, it felt like a lot of people involved but that communication wasn't clear between them
It seemed that there was a lot of confusion throughout the process. It was Nathan's job to explain things, but it seemed like everytime we talked he was telling me that I misunderstood something, but after awhile you got to start to wonder if I'm misunderstanding so much than your not doing a good job of explaining. Other then that not bad for my first home purchase.
Response from Veterans United
Hi Caleb, thank you for your open and honest feedback.
We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United and providing clear and effective communication is a top priority. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Veterans United made it easy for us to trust them and trust that our experience would nothing less than spectacular. Everyone is always to kind to speak with and so professional and punctual. We will use veterans United any chance we get.
