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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,837

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 427,837 unfiltered, unedited reviews

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2.5 out of 5 Stars
headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend
headshot image of Melissa A Riley

Loan Officer: Melissa A Riley

NMLS# 2091647

4 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Tyler Billington

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend
headshot image of Kaylee Wyckwood

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

4 out of 5 Stars
Would Recommend
headshot image of Lauren Krager

Loan Officer: Lauren Krager

NMLS# 1709288

5 out of 5 Stars
Would Recommend

The entire team at Veterans United was very attentive and always available to take a call when ever needed. They made the process very simple and easy to understand.

headshot image of Nyk Farris

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend
headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Durell Cope

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

My whole experience with Veterans United was terrific. I was able to everything easily online, communication with my loan representatives was fantastic. I was never left wondering about anything, they answered all my questions quickly (if not immediately), and they reached out to me regularly about the process. Aaron and Joe were the best!

headshot image of Aaron Whittaker

Loan Officer: Aaron Whittaker

NMLS# 2125831

5 out of 5 Stars
Would Recommend
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend
headshot image of Michael Jones

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

They made my dream come true despite all of the obstacles that I had to overcome. I could not have done it without them.

headshot image of Greg Pell

Loan Officer: Greg Pell

NMLS# 1985720

5 out of 5 Stars
Would Recommend
headshot image of Brandon Dye

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Very happy we picked Veterans United Home Loans for our home purchase.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Tell Rob Riggle I'm super satisfied!

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

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5 out of 5 Stars
Would Recommend
headshot image of Caytlyn Smith

Loan Officer: Caytlyn Smith

NMLS# 1822504

5 out of 5 Stars
Would Recommend

We had an issue with the Notary. He forgot to notarize one of the loan documents which caused us to have to wait on our loan payout. I do not want to use him in the future.

headshot image of Kevin McMillen

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Excellent experience!!

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend

Going into the process of taking out a loan I had absolutely no understanding of what needed to be done. I’m very grateful for the team at Veterans United for assisting me throughout the progress. Any questions that I had were answered immediately and they check on my status every single day. There was not a time that I felt out of the loop. I am forever grateful for them and helping me buy my first home.

headshot image of Melissa Kunkel

Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
Would Recommend

VU is a very professional group that truly will go the "extra mile" to ensure that every Vet has a good experience. They have a way of making the tricky and complicated seem very simple. Would I use them again? You bet. Would I recommend them to friends and family? Without hesitation. Just a very dedicated group of true professionals that made the experience as enjoyable as it possibly could be. My thanks and gratitude to everyone I worked with at VU!

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

0.5 out of 5 Stars

the process was handled poorly. it took 6 months to close because of the inability of the team to anticipate the underwriters needs and provide that information in a timely manner. resulting, in the need to resubmit paper work over and over. because the process was so slow, much of the paperwork and payoffs expired multiple times, requiring re-submission. due to this inadequate care to detail, i also lost 1/4 point on my loan rate due to the expiration of the lock. i am very disappointed with the service i received. nothing was done until i inquired as to the status, then they found nothing but problems. their poor planning and execution lead me to believe that these individuals are not detail oriented enough to be trusted with customers financial well-being. i am sorry but this is not a critique i enjoyed writing

Response from Veterans United

Thomas, We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. You all did a phenomenal job, and are glad that you are a new homeowner. You have earned the opportunity to rest in your new home and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.

More Reviews

See all 427,837 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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