There is nothing more stressfull than buying a house.Add to that , being in the process of getting your own home ready to sell.I can't say enough about how helpfull Veterans United was in getting me thru this. Being 74 years old, and not that savy with computers,their loan team walked me thru every transaction.With their help,I was able to complete my tasks on line as they were presented.I had complete faith from the start that my transaction would be sucessfull.I would like to thank Veterans United and my loan team for their help and guidance during my home purchase.
Excellent customer service, professional, knowledgeable, personel on all levels.
Online lists are easy to understand and use.. hard to find a company like Verterans United these days..
Excellence
To Mike and his team, it has been said that one of the reasons people don't write thank you notes more often (among other things) is that they don't feel they can find the right words to express their appreciation. I just don't know where to begin, but I guess I can start with a thank you. Thank you for all the hard work and dedication. We are beyond appreciative for your excellent professionalism involving the entire process of obtaining a mortgage on our new home. You made things go smoothly and eased my fears when I had doubts. I'll sure try to recommend my fellow vets who are shopping for homes. It has been a pleasure to work with such knowledgable and dedicated professionals. You guys rock! Sincerely, Subrina Persaud and Chris Figat.
Veterans United was an absolute pleasure to work with. My loan officer was transparent, communicative, and great to work with throughout the process. The loan coordinator was responsive, clear, and concise in what was required of me, and great overall. I am so thankful to have worked with the team that I did to help get me into my first house! 10/10 recommend!
Outstanding teamwork .Jacob and all the fine people involved in my loan kept me informed on the progress each step of the way.Anytime I had questions or did not understand part of the process the team at Veterans United took the time with me to explain and help.....100% THANK YOU AGAIN .
If you are a veteran and looking for options for purchasing a house, I HIGHLY recommend! This team helped make our first home purchase possible when other lenders said it could not be done with our circumstances. They worked very hard to help us out, and now my family and I get to reap the benefits of our new home. Thank you all so much!
Jason kept us informed every step of the way. He was always available to answer questions, when needed. He has excellent communication skills along with his positive attitude, which made our home buying a very good experience. I’d highly recommend Veterans for your home buying needs.
Wonderful to work with and are with you every step of the way.
they were very helpful and walked me through every step of my journey THANK YOU VETERANS UNITED. i love you. !!!
They worked great and answers all questions quickly. Was willing to explain questions even late into the evening!
I was easily qualified for the loan. I did secure a great rate, but most everything else was painstakingly slow, miscommunicated, and inconvenient.I wish I would’ve used someone local.
Response from Veterans United
Hey Elliot,
I’m really glad to hear you secured a great rate—but I’m sorry the rest of the experience didn’t match up. When communication is slow or unclear, it can turn an already stressful process into something even more frustrating, and that’s not the experience we want for anyone working with us.
I’d really like to learn more about what went wrong so we can take a closer look and make improvements. If you're open to sharing more, you can reach me and my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.
From beginning to end, the entire home buying and loan process with Veteran’s United was very simple and as stress-free as possible. The entire team was responsive, knowledgeable, and supportive.
Simple and quick, all of the work practically taken care of for me. The whole team was very personable and professional.
Wow, if anyone would have told me that I would have our dream home when 2018 began, I would have laughed it off! Thank you Veterans United for making something that we thought was a dream come true in less than 2 months! LOL, you have made a believer out of me!
Fantastic group to work with, handled almost everything they could which allowed me to focus on out processing with my base and all of the extra steps required for a military move.
Had a great team behind me along every step of the way !!!
