Connecting with Veterans United was the most crucial decision that i made during my home buying process. My Loan Specialist Stephen Erickson and his team not only guided me but also shared their immense knowledge which gave me confidence to buy a house. I am a proud homeowner and i give most of this credit to Veterans United and my Home Loan team. To my fellow veterans - I highly recommend Veterans United.
Based on the interactions I had with my loan officer and her supervisor I would say that Veteran United does not care about veterans nor their family. They are very slow to respond and avoid at all costs doing more work than the minimum. Veterans United had an option to close on my house a month earlier and save me and my family a ton of stress as well as $4,000 that it cost me to buy down the interest rate after it increased.
Response from Veterans United
Hello Joshua, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Trenton and Niel were great to work with! On time, helpful, and always there when I needed them. My experience was thorough, professional, and fast. I was able to purchase a home on one coast while living on the other coast! Well done!👏🏾
It was the easiest process ever. I am very happy
Chace was great!
Veterans United team was extremely helpful, buying a house can be a very stressful process but with the team I had they made the process run smoothly. If I had any questions or concerns my team was always there to explain everything.
I cannot say enough, amazing job!
10/10 experience - I will definitely recommend to fellow Service Members and Veterans!
Truly impressed, I will recommend to anyone I know that wants to be treated like a person and not an interest payment.
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My personal experience with Veterans United was unbelievable. Everyone I dealt with was committed to providing service that you rarely see today. Everything flowed from one step to the next without interruption. I highly recommend Veterans United for anyone seeking home financing.
Justin and Ellen did an amazing job. After going thru this process the first time with another loan company and switching to veterans United, I’ve realized the other company did not have my best interest in mind. Justin and Ellen gave me the assurance I needed to know that they were truly there to help me with this process as soon as we had our first call. Thank you all so much and I will definitely be recommending those two people to the rest of my military friends and family!
We received professional and helpful service on our home purchase. Every question we had was answered in a timely manner. Veterans United team was easy to talk to and made sure we understood everything that was presented to us. We were very pleased with the interest rate we received. We will absolutely use Veterans United again in the future.
The VU process and program is exactly what it says it is… tailored for veterans. I recommend that you do all you can do to work with a VU team. They are committed to veterans and to ensure each qualified veteran has a home (truly until all come home). Clicking the VETERANS UNITED HOME LOAN button when it popped up on my screen was a game changer. After serving for 12 years and still serving, I AM now a homeowner. All because the team at VU is passionate and committed to veterans. I thank Jehovah for putting this team in my path. They are good.
We would just like to say a huge thank you to Charlie for standing by our side during the entire process. Both he and Tim went above and beyond to make our first ever house buying process smooth. We couldn't have done it without them!
Veterans United helped us from start to finish with credit repair services all the way to home ownership. Overall a fantastic experience!
