GREAT!!!!!
At the beginning, everything was great. I had great communication and everyone was calling me and keeping me informed of the next steps. I was on top of my “to-do” list and they typically got back to me fairly quickly. However, once it got into underwriting, everything fell apart. Suddenly the items submitted weren’t what they needed, they needed additional information, I needed to get more inspectors out to the house and I had to pay all this extra money for extra inspections AND we closed 8 days behind schedule. Dylan told me I was a top priority, but I certainly did not feel like it. It felt like I was intentionally being screwed with and these additional minor things were being added because I had called and was less than happy when talking with Dylan. I would not use Veteran’s United again…it’s great that they sent me “thank you gifts” but it doesn’t excuse the horrible treatment at the end of the loan when I really needed things wrapped up due to an already bad situation, causing me to have to rush to buy this home.
Response from Veterans United
Kathryn,
I’m really sorry you didn’t feel like a priority to your loan team. You most definitely are and I’m sorry we didn’t convey that well enough when it mattered. I get that we ask for a lot, so I hope a little clarification helps. The information an underwriter needs to give final loan approval isn’t always completely documented at the time your loan officer preapproves you. That's why it’s quite common for underwriting to request additional clarification or items to ensure your loan is done correctly within VA guidelines. We sincerely value your feedback and hope to restore some of the trust we lost here.
Sincerely,
Kendra, Client Relations
Anthony was great also, he personally kept me in touch with everything through the process.
VU busted their behinds to get me approved. Kudos to you all!
Ready to see for yourself?
Experience first-hand why 359,736 homeowners give us a perfect score!
The Veterans United team was so helpful and made buying a house from a far as simple as could be!
Very quick to answer questions
As a first time home buyer, they did a fantastic job! They were readily available at any time to answer any questions and kept me in the loop through the whole process. It was a wonderful experience working with them and would highly recommend their team to anyone.
Extremely helpful. Great at explaining things that you need to know and providing extra assistance and solutions to getting things together. Team was very helpful as well and knowledgeable.
The entire team went above and beyond to make my home buying experience as smooth and pleasant as I can imagine it being.
Ready to see for yourself?
Experience first-hand why 359,736 homeowners give us a perfect score!
This entire team was outstanding. We went from a two year plan of owning a home to sitting in our new home, unpacking in seven weeks. Wow! Truly thankful.
Great company, clear communication, not pushy, very smooth and efficient closing. Thank you!
Everyone at Veterants United did an amazing job. All of my questions were answered quickly and concisely, and this was my first home buying experience, I had A LOT of questions. They took care of every problem I had and made it easy for me. I wouldn't want to work with anyone else in the future.
As always Vetrans United kicked it out of the park.
The experience was very stressful compared to my previous experience with Veterans United. Communication was terrible and I was asked for an absurd amount of documents. Even my chain of command thought it was absurd. I was also on rotation during closing and it was difficult to complete some things in the to do list due to connection so I wouldn’t recommend. I wish I would have been warned how difficult the process would be if I didn’t have orders in hand for my next duty station.
Response from Veterans United
Hey Leslie,
Thank you for writing and for giving us another opportunity to serve you. I’m sorry things did not go as smoothly as your first time. I definitely understand where you’re coming from given the timezone difference and connectivity challenges on top of it all. As much as we try our best to get ahead of these challenges, it doesn’t always end up that way. I certainly want you to know we’re here for you. If there’s any additional feedback you’d like to share with us, we’re here to learn how we can make it better and improve the Veteran’s homebuying experience going forward.
Sincerely,
Kendra, Client Relations
