I highly recommend using Veterans United! The process was so smooth and easy!
This has been the most stressful home loan process of my life. I have bought and sold many houses in my lifetime and this was hands down the biggest disappointment. I honestly do not think these people have ever made a VA loan before (at least their actions would leave one to believe that they hadn't). From very little communication to repetitive requests for the same information (which was sent to them each and every time requested. Almost no communication. We had to request the assistance of our local congressman in order to get our loan closed. Up until we called him, we were going to be put off again. I spoke with one of their managers and explained the issues and that I was going to file a complaint with the VA. His response was that "they don't work for the VA" as if to say "Go Ahead, We don't care". No, he did not say those words, but it is how he made me feel. And, because of the multiple delays, we almost ended up homeless with a moving van full of furniture and nowhere to put it. Stay away from these people is the best advice I can give you.
Response from Veterans United
James, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about your experience. One of our Client Advocate team members has attempted to reach you to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Extremely easy and if you have questions the loan team is right there each step of the way.
My wife and I highly recommend the United Veterans for a home loan. We didn't need a down payment which really helped us get a loan. Also, didn't need to have mortgage insurance. These two things were very important for us. The team from Veterans United, that worked with us were great. They take you step by step on how to get the loan. We had a lot of respect for them. When you worked with them, you are never alone. We will always be so thankful for their help and knowledge. Thankyou very much Cody Smith and team.
They’re on top of their stuff and extremely easy to work with
dito for Crystal
I’m a first time homebuyer and started this process while stationed overseas in Japan. For the most part the experience was pretty easy going. There was a few setbacks that occurred (no fault of Veteran’s United, the Seller, her Realty Team; my Realty Team or myself). Long story short though, Veteran’s United did their absolute best to help rectify the situations we experienced (I know that sounds vague, but the setbacks truly weren’t their fault). They went the extra mile in every way to help me and the Seller navigate the unique circumstances we experienced and make this transaction work. I Would absolutely recommend Veteran’s United to anyone who wants a persistent and committed team. I can’t thank them enough for all of their help and accommodation.
Very helpful and attentive. They made the home buying process very easy every step of the way! Very quick process, I couldn’t be happier with the my first home buying experience!
The customer care of this organization is equal to zero.Signed still awaiting my audit results.John Hjella
Response from Veterans United
Thank you for this information John. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
If we do this again, I would definitely want Jerry and his team on board!
VU made our first time home buying process, easy, stress free and a great experience.
VETERANS UNITED KNOWS VA LOANS, THEY UNDERSTAND HOW AND WHAT TO LOOK FOR. MY LOAN TEAM, JOHN PARKER DID AN AWSOME JOB KEEPING ME IN THE KNOW, ASHLEY PANTALEO HAD EVEY ANSWER I NEEDED, MARTY OETTING THE CREDIT CONSULTANT KEEP ME IN THE RIGHT DIRECTION WITH MY CREDIT REPORT AND KNOWS HIS STUFF. THE HOLE TEAM WAS FAST AND PERCISE WITH ALL THE PAPERWORK. I RECOMMEND ANY VETERAN WHO IS UNSURE WHAT THEY WANT OR KNOWS WHAT THEY WANT GIVE VETERANS UNITED A TRY THEY WON'T DISAPPOINT.
Kyle Kroll was attentive and responsive once it was understood that we value personal interaction and not just an interminable and frustrating task list. In spite of the things that frustrated us and the 4 months it took to refinance, Veterans United did what they said they could and we never felt manipulated or mistreated. Would likely recommend but would definitely let others know what to expect.
They do a Wonderful job of holding your hand and getting things done in timely manner.
I would HIGHLY recommend Veterans United they are not only professional and extremely friendly, but they are with you every step of the way!!! This was the best home buying experience we have ever had! Not only did they go out of their way to make the process easy and seamless, they took the frustrations out of this process; and if I was concerned about anything they would explain and calm any fears or concerns. They helped from getting prequalified, to helping with the real estate agent, to getting the loan, insurance, and even helping with moving in. I can’t say enough positive things about Veterans United!!!!
