Great people to work with. Very professional. Got us into a home I never ever thought I would own.
Overall the process was challenging but the team assigned to me was awesome and I highly recommend to all veterans who are in the market to purchase a home to utilize Veterans United
Great experience and will definitely use Veterans United again.
Overall. The home I purchased has black mold hidden underneath new carpet. With Holes in hardwood floors that you can see through to crawl space. 200lb Garage door held by zip ties fell near my head. Sellers were supposed to remove all there personal belongings but did not after I was told they did. Ceiling tiles stacked in attic possible asbestos. I signed closing documents with a VA appraisal with NO REPAIRS. I put too much trust in that. The home has too many defects. Suspect fraud. Nothing was assessed.
Response from Veterans United
Hi Gina, we take your feedback seriously. Thank you for taking the time to speak with and share your experience with our Client Advocate team. When you first started exploring VA home loan options, terms like “VA appraisal” and “professional home inspection” can understandably become muddled. I hope to clear some confusion in the difference between the two. The VA appraisal and a professional inspection vary radically, and each hold crucial benefits for military buyers. Before buying a home with your VA loan benefits, make sure you understand the function and objectives of both. The VA appraisal primarily serves the interest of a lender. The appraisal will achieve two key goals for a lender:
1). Establish a reasonable market value for a property
2). Ensure that the property meets the VA’s Minimum Property Requirements (MPRs)
A home inspection, on the other hand, is designed to help buyers. A professional inspection thoroughly assesses a home’s condition, and gives buyers a chance to rethink or renegotiate a purchase.
Here are the options we have seen work in the past:
1). Contact the home inspector. A home inspection is going to be a much more thorough assessment of the home’s structure and inner workings. An inspection is not required by Veterans United but highly recommended. Inspectors typically have protections to help out in situations where they may have missed something.
2). Contact the VA Regional Loan Center. If you feel like this is something that was missed by an appraiser please let the VA know. The appraiser is there to assess the value of the property and make sure the home is safe, sound and secure. The appraiser is not going to be able to see there is any faulty wiring but feel free to discuss these issues with them. You can find their contact info here: https://www.benefits.va.gov/homeloans/contact_rlc_info.asp [benefits.va.gov]
3). If there was something not disclosed by the seller or agent please contact a real estate attorney. They will better be able to assess your situation to see if there is any financial relief you can receive.
If you wish to provide more details, then you may reach out to reconnect with us at any time.
The only words I could possibly say is they are the best!!!
I have bought quite a few homes in my day and never was it this easy of a process. I would recommend veterans to anyone.
Shout out to Andrea!!
Mr Sam Brown and Miss Julia Koenig did a fantastic job in getting me an approval for my mortgage I will use them again and will highly recommend them to other veterans
Thank you Sam and Julia
Jessica, Aaron's co-worker, is not mentioned here and also did a great job in helping.
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With VU, I had a very professional experience with a personal touch. They made what can be a stressful home buying experience a seemless one.I loved the one stop shop experience they offer from beginning to end. To the real team, the loan team, the underwriting team, and the move in team, I can not thank you all enough! 💕
Do your homework before trying to use a VA loan as there are not many homes that will make it through the process without flexibility from both buyer and seller.
Great team work!
The entire team was awesome and I will 100% recommend them to any vet I meet!
