This was the easiest experience for something that seems so scary! Veterans United, the loan agent, coordinator, and agent were all amazing!
Towards the end of our loan process before closing things got a little unorganized and it seemed like the different departments were not communicating. It was a bit frustrating but we were still able to close on time.
Thank you so much!
Thank you and your team for helping me on my journey of becoming a first time homeowner and for making the entire process simple to understand as well as quick and efficient. I was always treated with respect and I am very glad I chose to work with this company and team. I look forward to working with them in the future as well.
Excellent customer service.
I had a professional and great experience I would recommend any veterans needing home financing to call Veterans United Home Loans
Not applicable since it was a refinance.
Veterans United is one the most professional, organized, thoughtful, and responsive organization I've ever dealt with. They made the entire process seamless, and my Loan Officer Matt is a real pro. He maintained contact with us through what turned out to be a wonderful homebuying experience. The entire team at VU is top notch. I highly recommend Veterans United.
Make sure you carefully read your documents before you sign. Terms may have changed since you spoke to your loan officer. Beware of bait and switch.
Response from Veterans United
Hi Timothy, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected changes occur. Our commitment to serving you is ongoing and we would like to know more about ways to improve communication. It is our goal to always be better, so please do not hesitate to contact us if you wish to discuss things further.
Great to work with
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I always heard that the home buying experience was stressful. Jessica Fitzgerald and her team made sure that at no point would I have to worry nor stress. They assured me that they would carry all of the weight of the stress and they did. When we did the refinance process they assured me again they would carry all the weight of the stress and again they did. I promised Jessica that my business will always belong to them and that's a promise I never intend to break. They will take care of you every step of the way, GREATEST TEAM EVER.
When Zillow recommended Veterans United, I was apprehensive because I wasn't sure I had hear of them. Now, everyone I know has hear of them because of the outstanding service I received, and closing on the exact anticipated date, you gotta love that. I'm so impressed that further words fail me.
Veterans United is a professional and honest company. They always keep you informed and will do anything to ensure the satisfaction of their customers.
Veteran united home loans is the best in my book.
