This team, Alexis, holly and Jason all deserve 10s. They worked hard to make sure this deal happened. Alexis deserves a bonus for having to put up with my attitude!! Lol
There is absolutely no way I would recommend this business to anybody or any veteran that I know. The entire process feels disjointed and set up for failure on the loan applicant side. Even the initial payment process is confusing and convoluted. This leads me to believe it to be another avenue for your business to extract late fees or some other form of money from the individuals. In my opinion there is no reason why the initial payment should not be received by the end loaning institution. Why have I not received any email or regular mail notification or instructions for making the initial monthly payment? Why am I making the initial payment to your company and then 2 to 3 weeks later being required to set up payment arrangements with the end lender? If it is an issue of time between closing and initial payment. Simply address this issue by moving the initial payment to accommodate time necessary for paperwork to be completed. It should not be a burden or a potential misstep for the borrower. Once again, these actions demonstrate your company's apparent inability to conduct business in a non-stressful or emergency stance. Not giving sufficient time for processes to work out behind the scenes creates undue stress and potential missteps for the borrowers.
Response from Veterans United
Hi Anthony, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. We are sorry to hear you have been struggling to make payments to the appropriate entity. We do have a department dedicated to addressing and assisting with your questions or concerns. Please do reach out to ca.servicing@veteransunited.com if you experience further issues. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Veterans United was with us from step 1. No matter what we were dealing with, they were there to support our home buying experience.
I can't believe how fast and smooth everything was from start to finish! That was way easier than everyone makes homebuying out to be! Veterans United and my paired real estate agent created the perfect power team who got everything done really fast and really smoothly.
I wouldn't utilize services from anyone other than Veteran's United.
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Fluid process, just works closely with the processors, get them what they need quickly, and you'll get quick results!LT
Tony was great. He has a warm, welcoming personality that made me feel comfortable during the stress of the overall process. I could always count on a call from Tony and a follow-up email Regarding my move checklist.
Ali is awesome, she was patient and responsive to my questions throughout the entire process. Thank you veterans united .
I get the promotional junk you send out but I don't really want socks and a flag pole and a door mat as nice as all that is. Get me a good rate and make it an efficient process. It's confusing enough for the lay person and I felt the numbers changed and some of it just didn't make sense to me which frustrates the hell out of me. I've heard good things but it was just ok for me. Erinn was the bright spot and tried to be patient and explain things no matter how thick I was being.
Olivia was great!! Tate was great!!
