Tyler Chinn, my loan officer, was the whole reason I chose to go with Veterans United instead of 2 others I was interviewing. He was quick responding, gave very detailed explanations on every aspect of the loan process. He educated me so I could make informed decisions regarding the choices I had on what type of loan and other decisions I could make along the way. He was always available to answer my questions via email or phone. He would call to let me know something was coming my way to review or sign. He is honest, very knowledgeable of the whole loan process and he always had a cherry, upbeat, positive attitude and great sense of humor which came through the phone and brightened my days. Their electronic data system is far superior than any I have EVER used. I would get email notifications of "to do" or "document to review and sign" and immediate pdfs within seconds of signing. Uploading documents was extremely easy and they could be viewed again at any time or deleted and updated. They had educational videos on a lot of different loan and closing topics that were very useful and many other helpful tools are available. I also picked Veterans United Insurance because of the quick quotes compared to the other agents. Paul Lee, my agent, was also very efficient and straight to the point. I highly recommend both to every Veteran AND non veterans too!
Tim Wuest, Casey Regan, Bret Hansen, and the whole team at Veterans United went the extra mile to help us get into our home. They made the whole process easier than I anticipated. They answered all our phone calls, emails, and text messages promptly. I would absolutely recommend Veterans United to all my family and friends.
Highly recommend VU to all Veterans!
I would like to give Morgan, my loan coordinator, a huge thanks for taking or returning my many phones calls, texts, and emails and having the whole patience in answering all my questions.
These folks were the BEST to deal with.
Alea was absolutely AMAZING throughout the whole process! She kept me updated from start to finish, and made sure I was CTC by the time I told her I wanted to be! I absolutely love her for how easy she made this process for me!! Thank you sooooo much Alea! If I could do it all over again I would change nothing!!!
The First Time I used them, the whole experience went flawlessly. This 2nd go around was painful and I would not recommend.
Response from Veterans United
Thank you for this information Christopher. A member of our Client Advocate Team has left you a message for additional details please do connect with them as you are able. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
All Veterans this is the place to go to for your home loan. I had always heard how difficult VA loans could be, however this was a smooth process and you will always have a team working for you to get you the house you want.......Service is an A+..........Job well done!
Tom Champion and his team are the best at what they do. 10 stars is not enough to rate ALL of them.
