Closing was very unorganized. It left us unprepared and scrambling. We felt very in the dark about what to expect. Not sure if this was on the title companies end or who was ultimately responsible for the poor experience.
Response from Veterans United
Hi Travis, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We understand that preparing you for all bonafide costs is part of our commitment to excellent service. Discussing your experience and providing expert advice on the closing process is included in our commitment to excellent service. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Julie Behlmann was also amazing to work with. The entire Veterans United team took all the stress out of buying my home.
Everyone I worked with was fantastic and did a wonderful job of setting up the process. The online site is also fantastic and made everything quick and easy to understand and navigate.
Kate, was my loan specialist she is so professional and responsible she was always for me for all my questions
Veterans United was very helpful
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Thanks again Veterans United for a smooth transition in assisting us with the purchase of our lovely home.
HALEY WAS AMAZING ALSO. GREAT JOB HALEY.
The loan team was awesome. Taylor Web and Emily Hunkins get a 10/10 for their helpfulness. If I buy a house again I’d like to have them back.
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Very easy to work with. Always asked if there was something else to help with. Answered every question and was honest and respectful. Would recommend 100 out of 100. Im so thankful and grateful.
