Charles is extremely professional, friendly and knowledgeable. He explained things very thoroughly and with great patience. We had a lot of questions and he was always there to answer. Charles made the difference in making the process of home buying easy. His assistance was priceless and we have no reservations in recommending him. Veterans United made our experience unique, from the first time we walked into the office, we were greeted with personalized sign welcoming us. The VU team is very organized, prompt, and great at keeping with the timelines required in the home buying process. It is these little touches they did all along the way that made us feel appreciated. Thank you so much!
Veterans United Home Loans is simply the best! They’ve got the best people and best home buying process. Everything has been handled professionally and efficiently since day one with them. Our real estate agent Sean was top notch, our loan officer Nick was very accommodating and the rest of the team are just incredibly the most helpful. They made the process of home buying very easy, stress free and enjoyable for us. They were always there in every step of the way and we’re truly thankful to all of you! Highly recommended!
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I will be recommending Veterans United to all of my veteran friends and colleagues.
Failure to VU to request the VOE in a timely manner created a difficult situation the Monday after we closed. We were scheduled to meet a contractor at the property but were told to vacate the property since there was a problem with the payment being received by the title company. It cost us a day of work, valuable time in meeting with a contractor, and the travel time it takes to get to the new property form our current address. This added undue stress to what should have been a peaceful transition.
Response from Veterans United
Hi Daniel, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded the verification of employment. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Highly recommend Veterans United to all veterans looking for a lender. You won't be disappointed!!!
If given a choice of team leaders, select Mr. Purk you will reach your objectives.
Ernest Davis
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Response from Veterans United
Michele, it is important for us to incorporate customer feedback whenever possible to improve our service. We are sincerely grateful for your business. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
We were super happy with the team at Veterans United and how much help we got navigating our first home purchase. Feels great to be a Proud Veteran Homeowner!
Outstanding, true professionals in every aspect, they work with you and keep you informed each step of the way.
Josh was always available, by phone, text and email -- With immediate replies.Looking back at the nearly 30 home loan experiences we have had, there is no comparison to Veterans United.Beyond first class service, his team organized our entire move from mail forwarding to utilities and even finding movers for us. Thank you!
I would highly recommend this team to anybody. We really appreciate the smooth and flawless transition thru the whole process. It was smooth and flawless best home buying experience ever
