I will give Audrey credit for being very nice. She actually seemed to care, and she did help with finding out what happened with my home owners escrow payment.
Response from Veterans United
Hi James, thank you for your open and honest feedback. While we are thrilled to hear that you had great communication with Audrey, we would like to know more about your experience. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I don't think you want me to fill this out if it could influence future veterans borrowing.
Response from Veterans United
David, We would like to learn more about why you are feeling this way. We invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
The process was really easy and fast. I had an answer right away regarding my approval, and a real state agent who did such a great job at being so patient with me as I searched for my dream home. Being a first time home buyer I had way too many questions, but Zach and Courtney were always quick to answer any all I could come up with. I couldn’t had asked for a better experience in such a scary/exciting time. Thank you so much.
We have used Veterans United Home Loans for three home refinances. The reasons we keep using Veterans United are "Excellent Customer Service" and competitive rates. The staff keeps you informed of what is happening throughout the entire loan process.
It is a great va loan they make it very easy for you and quick
I want to thank the entire team. Special notice goes to Madison and Steve.
We can truly say that we received incredible, unsurpassed, 1000 out of 10 service from the amazing team at Veterans United. From start to finish, VU made the mortgage process as smooth as possible all thanks to the personalized support the team provided. The regular check-ins helped answer every one of our questions and really put us at ease knowing we were in the best hands. We felt so supported by each member of the team and loved getting to know them and work with them. I can honestly say that this was the best part of our home-buying process. Zach, Kyle, Anna, Hayden, Megan, Skylar, and everyone else who took care of us are tremendous, talented professionals with a clear passion for providing exceptional experiences. I could go on and on! This team went above and beyond to get us through the process in just a few short weeks while we were PCSing from the other side of the world. I have been telling everyone we know about how happy we are to have gotten to work with VU and how we can't recommend the team highly enough. We now consider ourselves customers for life! Thank you again for everything. See you next mortgage!! -Natalie and Ben
The team as a whole was great! Whether through text, call, or email, they always replied to any questions or concerns very fast. They were also able to give us the best rate, as well as keep with a closing deadline that was a bit of a time-crunch. If I ever have to buy another house (hoping I don't since they worked so hard to get me the one my wife and I absolutely love), I'm going with them again, hands down.
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Veterans United made the home buying experience intuitive and hassle-free. I always felt informed and never had any issues contacting my loan team to answer any questions I may have. I would definitely recommend them for fellow veterans in the market for home buying.
Sarah Johnson was absolutely wonderful to work with, I couldn’t have asked for anyone better to work with! I would recommend anyone veteran to this amazing team. Thank you so much for all your time and dedication to my home buying process.
