I was extremely happy and proud with the Veterans United. Since this is my first time to purchase a house, Matt and his team have make things so much easier throughout my loan process. I highly recommend them for being the true professionals! Thank you so much!!
Thank you for an excellent home buying experience. VU does everything well. I will recommend Veterans United to everyone I know looking to buy. Thanks.
Thank you so much for making my first home buying process such an easy process.
VU came highly recommended, but they did not live up to their billing.
Response from Veterans United
Dale, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
I was not impressed with the escrow company as when they requested the initial deposit they emailed me in the afternoon on a Friday expecting funds for the following Monday knowing that bank wire transfers take a few business days to go through causing me to stress about potentially loosing the house if the funds weren’t in on time. Then for closing they never reached out to inform me what type of transaction they would accept causing me to get the keys later than expected as I had prepared money orders for the signing of papers as wrongly instructed. I feel they could’ve reached out to make sure things run smoother than they did, they were the reasons for my stress and the only mishaps that occurred during the whole process.
Veterans United helped our home buying dreams come true. They truly care about each individual, and are there to help cheer you on! Their team is amazing, and I can’t recommend them enough!
Thank you VU!! Again you guys are amazing and wouldn’t be able to do this without you guys!! You guys all rock!!
I contacted Veterans United Home Loans a few years back after going through financial hardship. Dave worked with me on getting back on track and this year was the year he worked even harder to assist me in purchasing my own home!The entire team that assigned to me were amazing, from Dave Michaud to Kayle Heline, to Spencer Cole, and to Gloria Davey, who all helped to make this experience one that I will never forget!Thank you everyone at Veterans United Home Loans and may God continue to Bless you!
VU needs to improve communication between loan teams and underwriters. For lack of a better term it was a sh*t show. I have never dealt with a more difficult financial institution.
Response from Veterans United
Dylan, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
VU was fantastic. As a first time home-buyer, I had lots of questions. The entire team made the process a breeze from start to finish. I felt secure and that I could trust everyone with securing our home loan and purchase. I can’t imagine having worked alongside anyone else! They were professional, efficient, and accommodating.
From step one I had the feeling that veterans united and the team assigned to me, Ted, Christaline, Christian, had my back. They always kept me informed of where we were in the process and my next steps. I really liked the to do list on the website so I could know what I needed to do and also that what I had done was received. My first home buying experience was horrible, thank you for making this one awesome!
