Working with Veterans United was a fantastic experience. It was amazing to work with all the personal involved. They all collaborated and at the end the deal was successful.Many thanks,Mr. & Mrs Montoya
I had a great team in the beginning. The pre-approval process was quick and easy. However the communication toward the end of the process was limited to emails. I tried to call someone from my team and would constantly get their voicemail especially on my closing day! The final appraisal was not ordered in a timely manner which caused a delay with my husband and I receiving our keys. We had to cancel some of our scheduled services and deliveries we had set up for the day after closing which was a huge inconvenience to us. I was disappointed at the end.
Response from Veterans United
Hi Lorene, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team. As we have previously discussed, the VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. We certainly understand how the home buying process can become stressful when working to overcome an unexpected delay. We are glad that you had a very positive preapproval, aside from this exception. We hope that you enjoy your new home and that our explanations have helped improve your experience overall.
I can not express enough my gratitude for my loan team. There expedited attention to detail has made my home purchase virtually stress free. Thank You all!!!!
Overall, I have had a great experience working with Veterans United and would/will recommend them to friends and family in the future.
I love the simple to-do lists. The videos and information were also super helpful. I would use Veteran United as my lender again in the future!
Everyone I worked with was very positive, polite, and professional. They all helped make this process so much easier and made everything easy to understand. Amazing people all around!
These 3 months working with Jason was the best. We have worked with other lenders before and it was horrible. Jason is a truly an great asset to your company.
If you have a choice, ask for Stacy. You will not be sorry.
Great company to work with because they help you through the entire process and even keep in touch to make sure your still doing fine even after the process. 10 in book all day .
Highly recommemded
Mr. Perkins and Tommy Engel were exceptionally helpful! This was my first time buying and it was stressful but they helped me through all of it, very responsive and took alot of stress off my shoulders. I could not have asked for a better team!
