Everyone I came in contact with during the entire process was easy to work with and did a great job. Shout out to Lauren Goldberg who helped a ton toward the end to get the job done!
great service throughout
The Home Mortgage Loan Process is Stressful, but the Team at Veterans United made it all work out. My wife and I ended up with a great home.
Ella was great with my wife and I from the start. She did a great job with explaining the to-do items that we were not sure of. I would recommend a friend or family members that may be looking to purchase a home here in Washington. Thanks you, Ella.
Personally I believe that the majority of VU makes the home buying experience simplified. Which was great. However the part that shouldn’t be difficult for whatever reason was. Getting in contact with my loan team was a hassle, getting calls back hardly happened. My realtor also never got calls returned. The most stressful part was dealing with the loan team. Any time I was asked to reach out I would say I doubt I’ll get a response but I’ll try. That’s my honest review.
Response from Veterans United
Thank you for sharing, Andrew. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients and does remain available to discuss. If you would like to further share your experience with our team we would value the opportunity to learn more. While we cannot change the experience you had we are committed to accountability and furthering our ability to provide an outstanding client experience and discuss ways that we might improve. Thank you for sharing your voice and valuable feedback.
Veterans United Home Loans took the time to answer every question I had and helped me find the right path for my family. Spectacular communication and delightful representatives.
I will tell anyone veteran United is the best
Only downside was switching from
Kat to Kaylyn half way through the process. Both did great work but the communication was off in the shuffle.
