The fine print.."Veterans United Home Loans is not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency."
Do your due diligence! When requesting a pre-approval for a home loan or investment property, submit the request to two or even three lenders. These request are all done electronically so once you have collected the documents for one lender uploading to one or two other lenders is easy. You can then compare rates and customer services
Response from Veterans United
Hi Kurt, Thank you for sharing your open and honest feedback. We encourage people to shop around with several lenders to find the best deal for them! Veterans United Home Loans is a private mortgage lender, not affiliated with or endorsed by the Department of Veterans Affairs or any government agency. This is noted on all of our advertisements, social media accounts, and our website. While the VA guarantees a portion of each VA home loan, the department relies on individual lenders, like Veterans United Home Loans, to actually issue the loans. We realize that the home buying process can become stressful when working to gather the required documentation. We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans.
Don't even think twice. I am so impressed from beginning to end with my team at VU. I can't give a stronger recommendation.
I had to change my closing date twice because my team didn’t have their paperwork together. They did not meet any deadlines or send the paperwork that was meant to be sent to me on time which. My loan officer kept contacting the wrong lender. No one communicated with me at all on my team.
Response from Veterans United
Thank you, Adreyan. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. You all did a phenomenal job, and you have earned the opportunity to rest in your new home! If there were any aspects that you felt we could have handled better, we apologize and if you felt there were unnecessary delays during your process, we invite you to reconnect with your client advocate to discuss your concerns further.
Do not hesitate to use Veteran’s United. As someone who is not a veteran, I wasn’t sure if I could even use them for my home buying experience. They offer many different options available to everyone, regardless of military experience. Their professionalism goes above the standard. The people they employ genuinely look out for your best interest and will go out of their way to help you. They are quick to respond and do all they can to get you the best deal for your situation. If I could give above a 10/10, I would. Thank you Veteran’s United for helping me find my first home!
For any of my brothers and sisters at arms considering buying Veterans United was a pleasure to work with. Everything was done fast and easily. The process takes no time at all. I literally did most of my paperwork from my iPhone. Thanks again Veterans United!!!
It was an easy process and fast and staff was very helpful through the process.
Always available to get information when needed.
Everyone involved worked as a very efficient team with great coordination.
Amanda and Julia Koenig did an excellent job of keeping me informed of what needed to be done. All went very well.
VETERANS United is the only place that you'll ever need to go, I personally used their services twice and HIGHLY RECOMMEND them. Very little for you to do, they pretty much handle it all. Once again I HIGHLY RECOMMEND.
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Chace and his team did an amazing job helping us along, every step of the way! I couldn’t give them a high enough praise for how great they did. Chace and his team were always there for us no matter the question, issue, or just calming our nerves and to reassure us that everything will be fine. Even though we never met, I felt like Chace and his team really cared about us and through their work, they have proven to be beyond amazing. This home buying process couldn’t have gone any better and I thank Chace and his team so very much for all their hard work!
My wife and I currently work for a mortgage company so we know what to expect. Veterans United and staff exceeded our expectations and did a wonderful job
