The customer care of this organization is equal to zero.Signed still awaiting my audit results.John Hjella
Response from Veterans United
Thank you for this information John. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Very helpful and attentive. They made the home buying process very easy every step of the way! Very quick process, I couldn’t be happier with the my first home buying experience!
I’m a first time homebuyer and started this process while stationed overseas in Japan. For the most part the experience was pretty easy going. There was a few setbacks that occurred (no fault of Veteran’s United, the Seller, her Realty Team; my Realty Team or myself). Long story short though, Veteran’s United did their absolute best to help rectify the situations we experienced (I know that sounds vague, but the setbacks truly weren’t their fault). They went the extra mile in every way to help me and the Seller navigate the unique circumstances we experienced and make this transaction work. I Would absolutely recommend Veteran’s United to anyone who wants a persistent and committed team. I can’t thank them enough for all of their help and accommodation.
dito for Crystal
They’re on top of their stuff and extremely easy to work with
My wife and I highly recommend the United Veterans for a home loan. We didn't need a down payment which really helped us get a loan. Also, didn't need to have mortgage insurance. These two things were very important for us. The team from Veterans United, that worked with us were great. They take you step by step on how to get the loan. We had a lot of respect for them. When you worked with them, you are never alone. We will always be so thankful for their help and knowledge. Thankyou very much Cody Smith and team.
Extremely easy and if you have questions the loan team is right there each step of the way.
This has been the most stressful home loan process of my life. I have bought and sold many houses in my lifetime and this was hands down the biggest disappointment. I honestly do not think these people have ever made a VA loan before (at least their actions would leave one to believe that they hadn't). From very little communication to repetitive requests for the same information (which was sent to them each and every time requested. Almost no communication. We had to request the assistance of our local congressman in order to get our loan closed. Up until we called him, we were going to be put off again. I spoke with one of their managers and explained the issues and that I was going to file a complaint with the VA. His response was that "they don't work for the VA" as if to say "Go Ahead, We don't care". No, he did not say those words, but it is how he made me feel. And, because of the multiple delays, we almost ended up homeless with a moving van full of furniture and nowhere to put it. Stay away from these people is the best advice I can give you.
Response from Veterans United
James, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about your experience. One of our Client Advocate team members has attempted to reach you to discuss your comments and learn what may have caused you to feel this way. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
I highly recommend using Veterans United! The process was so smooth and easy!
This was my first home buying experience! I was extremely happy with my loan team! The Veterans United page is very easy to navigate and you're always informed of what to do next! Before you know it, you're a homeowner!!!
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