Veterans United is an exceptional company that walks the walk while others just talk the talk!
Working with Veterans United was an excellent choice for me and my family. Everyone involved in the process was diligent and Jon, our home loan specialist, did an excellent job at explaining everything and walking us through all of the paperwork. Thanks to Jon and his team we were able to purchase our dream home effortlessly and in a timely manner. I highly recommend Veterans United, and I am grateful for their assistance and attentiveness throughout the whole process.
The concierge service find the right realtor that will really work for you. The VU website did an outstanding job keeping the process on track each step of the way. Our team laughed with us, talked us through worries and frustrations, and celebrated even the smallest milestones to buying our next home. Niel, Katy & Anthony were TOP NOTCH and we felt we always had support when we ran into difficult situations (hello moving between Christmas and New Year). THANK YOU for making this as easy as it could possibly be!
I will recommend Veterans United to all of my friends looking to purchase a home. I did not think the entire home buying process could ever be as easy as it was using Veterans United.
Melissa is a great asset to the Veterans United team! She really helped us with our items and what we needed to submit. I would give her a 11+ as well.Wonderful experience.
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The one thing that can make or break a real estate transaction is the coordination team. When all pieces are working promptly and effectively, you can get awesome results. The team Eric, Brittany, my Agent Imani, and I created was incredible and we worked together to see this transaction through.
They made whole process easy and kept
Me track on accomplishing everything I needed to make the home purchase.
VU will be highly recommended by me to anyone I know who is looking to purchase a home using the VA process. I will not go with any other company in the future, VU has my business moving forward for all my loan needs. A remarkable company with an outstanding staff of professionals who truly take customer service to the next level. Thank you VU for taking the stress away, making the process easy and efficient, and providing a home for my daughter and I. We cannot thank you enough for everything you have done for us.
Good luck getting clear directions or proper responses when you have an issue with the home your trying to buy.
Response from Veterans United
Thank you for sharing your experience, Mark. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
Just want to let yall know you are awesome! Thank you for being there to help us military folks and thank you for being so nice and helpful every step of the way. Also, the gifts are above and beyond and we cant thank yall enough for our pizza night gift!
Again, just thank you for everything!!
Please be prepared to provide all your Financial and personal information to make the process easy and less painful. Thanks for your Time.
Everyone there at Veterans United is the absolute best, they take care of Veterans in a way that can not be matched. Thank you for all you do.
We settled on Friday, December 17 with the funds scheduled to be disbursed on Wednesday, December 22. Followed up with James Vance of Lance's team re: disbursement timing and why neither our old mortgage or us had received payment. His response, "Title should have everything needed to send payment. You may have to reach out to the Title Company to check with them!" Felt like we were left high and dry without an advocate. We did reach out to the Title Company as he suggested but the response too was unsatisfactory. As of today, Monday December 27 no disbursement has been made.
Response from Veterans United
While we certainly understand your frustrations Patrick, we are not in control of county offices. After further investigation on your behalf, our teams discovered and contacted you to provide that the county office was closed for the holidays until the 27th. Thank you for taking the time to speak with one of our client advocates and it is our hope that all disbursements will proceed once normal business hours are back in operation. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. Please reach out to us for additional support.
Veterans United has the teams set up for anyone that is trying to buy a house. Everyone that I dealt with (over the phone or email) was just so nice and the courtesy was outstanding. I cant thank my team enough for everything they done in dealing with me. Very professional and very Bad Ass. They Rock
I would recommend Veterans United as they were very helpful with purchasing a home. Their interface/website was very user friendly and the specialist kept you informed throughout the process.
