I was made to believe and feel very insecure over how I was being treated and talked to and how I was being talked about negatively between the team members over the processes of my application and acceptance for the loan in order for me to complete the
( Option to Purchase ) and the ( Contract to Purchase this property to prevent myself from being wrongfully forced and wrongfully threatened with eviction by the seller and her property manager !!!
Thank you for how quickly and trustworthy you are.
From the initiation of the loan process they kept me appraise of the loan application process and guided me on what needed to be done to complete the process. In addition, they were able to get my certificate of eligibility, something that is not easy to get in theses times.
Throughout the entire process, I felt that I received exceptional customer service.
Was a total nightmare, Taylor should not be anyone’s manager let alone deal with customers. No people skills. Will call you and not even have you file in front of him or your account pulled up. So can’t answer any questions you have and everything he says is in general and not pertaining to your account. He tell you he will call you back before the end of business the business day and you don’t hear from him until three days later with what I fore mentioned. Will NEVER use or recommend VU ever again, had this been my first home I would never buy again. Lucky for me I know this is not how a home buying experience should so I will purchase additional home just never with veterans United.
Response from Veterans United
Hi Tracey, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has begun to research your comments, and will be contacting you for more information. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. We are committed to accountability and furthering our ability to provide an outstanding client experience.
It’s my third time using Veterans United and I’m never disappointed. Way better and easier than USAA even after being a customer with them for 20 years. I highly recommend this company.
Do not hesitate everyone on the team is there to help you every step of the way.
