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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,336

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
1

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Showing all 428,336 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Outstanding!

headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

4.5 out of 5 Stars
Would Recommend
headshot image of Kevin Schawo

Loan Officer: Kevin Schawo

NMLS# 1965904

5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Very easy to work with. Great team and great people. We are very happy with our results.

headshot image of Miguel Rosinski

Production Manager : Miguel Rosinski

NMLS# 1828298

5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

4 out of 5 Stars
Would Recommend
headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

4.5 out of 5 Stars
Would Recommend

Veterans should be aware that VUHLoans is a mortgage brokerage company that is overseen by the Veterans Administration. I experienced major complications with an appraiser selected by the VA. VUHL has no control over who is selected and cannot personally rate the appraisal process. There were delays in getting the appraisal which also included a home inspection that duplicated the inspection I paid to a Licensed Home Inspector.
I was not provided with the appraisers “reinspection Failure report” until one day before the scheduled closing date. This delay could have been avoided somewhere up the chain of review by the VA!
Vets need to schedule plenty of time in their Due Diligence Period for a repair request and adequate time for completion of the repairs which then necessitates that the appraiser or a licensed building contractor does a Reinspection and certifies everything was done to code.

headshot image of Molly Winkle

Loan Officer: Molly Winkle

NMLS# 1051728

4 out of 5 Stars
Would Recommend

I personally liked their website and how they told you where in the process your loan was at. The “To-Do’s” page was nice to just be able to see what they wanted and work through it.

headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

Made buying a house alot easier than I thought it would be!!

headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

5 out of 5 Stars
Would Recommend
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

4.5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Veterans United made the whole process of buying a home easy, and they were always there to help whenever I had a question. Their website makes it easy to keep track of what you need to complete, so you can close on your home in time. Great to work with. Thank you!

headshot image of Nyk Farris

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend

Thank you Veterans United! Y’all made buying a house super easy.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Jessica Edwards

Loan Officer: Jessica Edwards

NMLS# 1629864

4.5 out of 5 Stars
Would Recommend
headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
headshot image of Mike Halliburton

Loan Officer: Mike Halliburton

NMLS# 1426761

4.5 out of 5 Stars
Would Recommend
headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

1.5 out of 5 Stars

Veterans United is a big company with many offices across the country, but unfortunately my office in Killeen, TX did not serve me well. The only reason I wouldn’t tell someone to stay away from Veterans United is because I had a good experience with their corporate office to get pre approval and I do believe if I had stuck with that office my loan might have gone smoother. I would not recommend going to the Killeen, TX office, although I do believe in second chances and hopefully they can take my feedback and grow from it and be able to help out the next veteran. I was able to get a good rate from VU and their online portal is easy to use and submit documents which did make the process a lot smoother. I defiantly had some issues with my loan officer but I know everyone can have different experiences.

Response from Veterans United

We appreciate this information Nikolas and it is our hope that every client has a positive experience working with us. It is our goal to learn how we can best serve every customer, and we thank you for letting us know. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.

4.5 out of 5 Stars
Would Recommend
headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend
headshot image of Mike Dapkus

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

The team that I was assigned was available and they ensured that I was aware of any changes constantly. The team definitely was knowledgeable and professional.

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

4.5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

3.5 out of 5 Stars
Would Recommend
headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Isaac Cater was very helpful and guided us through our first home purchase together! 2 thumbs up!

headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

5 out of 5 Stars
Would Recommend

If you have a question, ask.
If your United Veterans team needs any additional information, get it to them ASAP.

headshot image of Rob Parham

Loan Officer: Rob Parham

NMLS# 1524830

More Reviews

See all 428,336 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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