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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,353

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 424,353 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
headshot image of Phil Smyser

Loan Officer: Phil Smyser

NMLS# 1969021

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Smooth process, would use Veterans United again.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

4.5 out of 5 Stars
Would Recommend
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
Would Recommend
Photo submission from Brian P.

I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

James and his team at Veterans Untied were extremely helpful from start to finish. James was always willing to pick up the phone and give me a call to answer all my questions.

headshot image of James Browning III

Branch Manager: James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend
headshot image of Kenzie Tree

Loan Officer: Kenzie Tree

NMLS# 2329393

5 out of 5 Stars
Would Recommend
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

This is the second time I've had the opportunity to work with Veterans United. The first time to buy my home, and the second time to refinance it. Each time as been an absolute pleasure. Sam and his team are pros! Thank you guys for making our dreams possible!

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend
Photo submission from Michael G.

Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Cal saved us from having a bad VU experience. When he stepped in, the process went very smooth and we felt very fortunate to have worked with him.

headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

From start to finish, my experience with Veterans United Home Loans was nothing short of outstanding. As a veteran navigating the homebuying process, I truly appreciated the way the entire team went above and beyond to make the journey smooth, transparent, and stress-free.Every step was clearly communicated, timelines were met without surprises, and I always felt like a priority—not just another file in the system. From Meghan Kopka, my exceptional loan officer, to Michel, my dedicated Home Buying Concierge, everyone I worked with demonstrated professionalism, compassion, and a deep understanding of the unique needs of veterans.Veterans United isn't just a lender—they’re a mission-driven team who truly honors those who serve. Their commitment to service, integrity, and customer care is second to none. I proudly give them a 10 out of 10 and would recommend Veterans United to any fellow veteran looking to buy a home with confidence.Calvin

headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend

All were patient and on top of the process even though closing got delayed several times.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend
headshot image of Jon Tempelmeier

Loan Officer: Jon Tempelmeier

NMLS# 2363775

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

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4 out of 5 Stars
Would Recommend
headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

4 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Veterans United was professional and helpful throughout the entire loan process. The App made it easy to stay on top of the requirements for the loan. It was quick and painless. I am very pleased with Veterans United and will use them again in the future.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
Photo submission from Robert R.

Loved our home buying experience with Veterans United. Great people, super easy to deal with!

headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

0.5 out of 5 Stars

First off I had told everyone that I was closing on the 16th of May and when it came down to it. Our loan coordinator was gone and so was everyone else that we started working with. When they sent Evan in there was all kinds of problems that we should have been told about like weeks prior to closing but you all waited to the very last minute. Then on top of that the cost at closing just kept going up every time I turned around. I was told that you all even over looked the closing date like you all were unaware that we were to close the 16th.
That then took me out of contract with the sellers because I couldn't close until the 19th.You almost made it near to impossible to deal with when we are under contract and we had deadlines it's like you all didn't care about the real estate deadlines we had to meet.In my opinion this is no way to treat veterans and I still think that after all you put me through you all should have paid for our closing costs because you were the ones that screwed up and took me out of contract with the house. Or you all should reimburse us for those closing fees.You also seem to have made a big deal over such a small loan amount and all of that is unacceptable. There should be no need for half of the things I paid for because we put a ton of money down and had such a small loan.This is no way to take care of veterans at all. You all even made us homeless for a few days and that was unacceptable as well. That is also no way to treat your veterans. These veterans served to give you freedom and you make it seem so impossible to accomplish anything and that is like a punishment to the people giving you freedom.I will never recommend using the VA to anyone after what you all put us through.

Response from Veterans United

Hi Jered,

I can’t tell you how sorry I am to read this. What you described isn’t the experience anyone should have when buying a home—especially not a Veteran. Closing delays, last-minute surprises, and being left in limbo without clear communication are frustrating enough, but to hear that it left you temporarily without a home makes it that much more heartbreaking.

You’re right—deadlines in real estate matter, and it’s our responsibility to stay on top of them. It sounds like too many things slipped through the cracks when your team changed over, and that shouldn’t have happened. I also understand your frustration around closing costs, especially when you're putting a significant amount down. I know how much effort goes into getting to the closing table, and it’s incredibly disappointing to hear that we made that harder, not easier.

I want you to know we’re taking this seriously. I'd really appreciate my team to have the opportunity to talk more and make sure your experience is fully reviewed. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available 9 a.m. to 5 p.m. Central, but feel free to reach out anytime.

Most importantly—thank you for your service. I’m truly sorry this is how you were made to feel after everything you’ve given.

5 out of 5 Stars
Would Recommend

It went so quickly and everyone was very professional, calm, and helpful.

headshot image of Angie Poggi

Loan Officer: Angie Poggi

NMLS# 2637966

5 out of 5 Stars
Would Recommend
headshot image of Randy Groner

Loan Officer: Randy Groner

NMLS# 2007722

5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

More Reviews

See all 424,353 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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