Fantastic team of folks. Made the process fast and streamlined
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
The loan team was great for my family. Friendly communications, engaged, and organized. Well understood our situation - retiring from the military and on the job hunt. Frustration with the VA home appraisal process, which complicated the sale, introduced stress and uncertainly. Causing multiple realtors to doubt and second guess future home buyers financing via the VA loan. A better communications or relationship bridge between the buyer, loan company, VA, and realtors could have helped. Instead our experience was much "it is what it is".
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
The overall experience from initial contact to closing was exceptional, the local team here is a pleasure to work with. Chris, Jennifer and Felicia are extremely professional and were timely with meeting our needs. Our expectations were exceeded and would gladly recommend this team as a top shelf mortgage service.
The challenges we had to overcome in my situation were probably more unique to my situation (off grid property in a remote area of a remote state) than deficiencies in Veterans United protocols. The good news is that VA financing is doable for off grid properties. You just have to be patient with the process.
This is my second time using Veterans United and I actually reached out to Aaron to help us with this second loan. I was so impressed last time with his work 8 year ago and VU as a whole. This time, nothing changed. Aaron and his team took such good care of us and made sure we understood everything. Aaron and Sarah even ensured that the title company didn’t mess up any numbers. I would highly recommend VU and especially Aaron and his team to anyone. Thank you so much for making this easy, understandable and accurate once again!
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We are thankful for all the hard work and professionalism of the team.
The staff and associates were very helpful and cooperative, however; the simple truth is the interest rates were not just high, they were ridiculously high and that ruins everything. I must refinance or I will never pay the loan off! The closing costs were too high for a VA loan, and the numerous inspection fees and associated costs added nothing to the capital, or the loan in general. That is mostly the fault of the state of Ohio and the VA loan associated and makes everything difficult. If I didn't need the home, I would have cancelled the loan completely.
Response from Veterans United
Hey Dean,
I'm glad to hear our team was helpful and supportive throughout the process, but I'm sorry the financial side of your experience left you feeling disappointed. I understand how discouraging it can be when interest rates, closing costs, and other expenses add up, especially when you're trying to make homeownership affordable. I appreciate you sharing your concerns and would welcome the opportunity to take a closer look at your experience and discuss any questions you may have about your loan. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
The experience was unreal. Meghan's team always stayed in touch and provided many resources during my home buying process. I would recommend Veterans United to friends, family, and co workers.
Things were going okay until the last 48 hours before closing in which Gabriel Maldonado got pushy with me, literally told me not to listen to people talking about the process, and said "he only cared about when my inspection was gonna happen before I signed off!" He also didn't tell me correctly how the re-finance works with a VA loan, and didn't disclose you must obey "lenders rule" when securing a VA loan. This would have been great news to know before 48 hours before closing. Had I known, I would have chosen another lender. My advice, make sure you ask every question at the beginning, simply omitting facts, rules, rights and regulations does not make it okay to thing you are forgetting or don't have to tell the client. Omitting factual and helpful information is essential, and the same thing as lying. My advice, do your shopping around and do your homework. By the way, he was nice enough to make sure to pretty much ruin my buying process in the last 48 hours before closing. Make your own decision on what has been done and said. Unethical? Disrespectful? Unprofessional? Behavior unbecoming of a Veteran not looking out for Veterans benefits and well being? You be the judge.
Response from Veterans United
I'm sorry to hear the final days leading up to closing were so frustrating for you, Anthony. Buying a home is a big decision, and I understand how upsetting it must have been to feel pressured or left with unanswered questions about your loan options and requirements. You deserve to feel informed and comfortable with the decisions you're making, especially so close to closing. I'm disappointed this experience took away from what should have been an exciting milestone. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I was extremely impressed on how the Veterans United home buying process was so well coordinated and planned.The checklist of the "To Do List" worked like clockwork. This process in itself was awesome! Every step of the way I checked off, gave a sense of accomplishment and excitement to ultimately buy my home.
The entire loan team and process lead by Kevin Reichert, was surprisingly almost as easy as buying a car.I would recommend Vetrans United to any of my fellow Vetrans, as a one stop shopping for all things related to buying your next home.
Working with Jared Cruz and his team was a wonderful experience! Jared was amazing throughout the entire process, and I truly appreciate all the help, support, and guidance he and the team provided. They made everything feel so much easier, and I couldn’t be happier with the service I received. I’m very satisfied and grateful to have worked with such a great team. I highly recommend Jared and his team to anyone looking for a great loan officer!
Overall this was an exceptional experience! Thank you to the entire team!
I’m so grateful I chose Veterans United for my homebuying journey! Buying a home can feel overwhelming, but having a team there to answer questions and help navigate each step made such a difference. I appreciated their patience, communication, and dedication throughout the process. As a veteran, it means a lot to feel supported during such a big milestone. Thank you for helping me reach this exciting new chapter! I would absolutely recommend Veterans United to other veterans looking to purchase a home.
"Huge shoutout to the team at Veterans United!! They made the entire mortgage process so simple and quick. Communication was always on point—fast response times, clear explanations, and zero hassle. It made a huge difference, and I’m so grateful for their help!"
Adam and Dan were amazing
