My team made the process super easy and stress-free. Always there to answer questions.
During PCS and ETSing, Veterans United showed incredible care and support for me every time. I was blown away by how quick and easy they were able to work with and made the entire process smooth. I loved all of the resources they provided and every staff member was awesome to work with. This was an amazing milestone in my life with transitioning out of the Army, and I feel very blessed and thankful to have had the Veterans United Team supporting me.
The Team at Veterans United made the whole home buying process a joy. Haley and Jack reached out every step of the way and answered all my first time home buyer questions immediately.
My name is Daniel Monyaki and I'm banking with Bank of America. Firstly I approach my bank for mortgage but their interest is way too high! Then I approached Veteran United. Their interest is so much affordable and convenient. They are very understanding people. I am urging all middle class families to look no further, Veteran United is here to provide you with your desired home.
Thank you so much Veteran United I'm a home owner today and it's all because of you! 🥰
Andy, Bailey & Jason were absolutely outstanding to work with. Constant checking in and updates made this an extremely easy process. I simply couldn't be happier with the experience.
Homeownership is getting harder and harder for people my age and younger. Veterans United did something I didn't think was possible.
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Christian Baker, and Jake Walker, did a fantastic job of walking me through the process. We didn't use a Realtor, and they were helpful and patient with everything.
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
It was amazing! Everyone was extremely helpful and knowledgeable! This was our first time buying a home and I would do it again in a heartbeat with this team!
Everything was painless and fast. Approval to closing was about 30 days. Everyone was amazing and on top of everything. Hopefully I never move again, but if I do I will use Veteran’s United again.
Trust the process. It may seem a bit overwhelming but it is very much worth it.
Nichole and Levi were extremely courteous and professional highly recommended working with them for home loan needs
I would say the loan officers i initially worked with was a very nice person and helped in many ways; however, after that the loan team was all over the place. The closure report was confusing with all the fees, and not to mention the last minute before signing the closing documents, "oh, we forgot, you need to pay for flood insurance before closing"..even though I'm on a 3rd floor condo??? I felt like i was playing "find the peanut under the shell" game because each day was a new find or adventure..I felt like i was being scammed.
Response from Veterans United
Hi Steve,
I’m glad your initial loan officer was helpful, but I’m sorry that confidence didn’t carry through the rest of your experience. Unexpected costs and learning about the flood insurance requirement right before signing would understandably add to the frustration, especially when you already felt like new information was coming up throughout the process.
It’s concerning to hear that the experience ultimately left you questioning whether you could trust the process. I’d like the opportunity to take a closer look at what happened and how the costs and requirements were communicated. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
They made my first time home buying experience pain free. They helped with any questions I had along the way and explained things I did not know. 10/10 you recommend them to anyone.
