I couldn’t be more pleased
Is 11 an option?!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Brad is a very skilled professional. I would highly recommend him to anyone looking for an expert to handle their loan process. He and his team were so informative and his communication is top notch. I will be going to Brad for any and all future transactions. Mahalo for the Outstanding work!!
Everything from helping me improve my credit to closing on our home. Veterans United has been fantastic!!
tanya is amazing works fast and responds quickly!
This was the second home I've purchased through VU, and they excelled both times. Nick, Nico, and Maria were professional, well informed, and helped us navigate the process with zero stress. I will call them again if I buy another home.
My loan team was courteous but they lacked attention to detail with my closing resulting in a very tense 24 hours prior to my closing. They failed to read my initial contract and instead of me receiving 2400 back at closing I ended up having to pay 1600 which my team then credited my loan so that at closing I did not have to pay that amount which could have been avoided if they were meticulous looking though the initial builder contract and all of the addendum included with the contract. Jeremy in particular seemed to always be out of sorts. They had the wrong realtor information for most of the process when my realtors information was on my contract as well. He sent incorrect information through email as well and stated it was just a template and didnt mean to send it to me. I just felt his professionalism was lacking and then at the last hour it came back to bite me in the rear. I wished they read all the documents and went through them with a fine tooth comb before making false promises and guarantees then less than 24 hours before closing then catching a mistake that should have been caught on the first day.
Working with Veterans United was a seamless and stress-free experience.
The process was so easy and so fast. We were looking at moving to our dream beach area with a 6-12 month timeframe assuming it was take that long to get our ducks in a row while working with a lender that was Veteran friendly and knowledgeable.
We called in just to get an idea of what we may qualify for so we knew the ballpark figure we could be researching. It was so easy that the call we made to get a general idea became an application start. Less than 30 days later we were closing on the house we'd always dreamed about. We HIGHLY RECOMMEND Veteran's United. Michael Peters was our senior loan officer and was always available and helpful keeping us informed along the way with exactly zero surprises.
Super fast loan process. My team was excellent the whole way from beginning to end answered all my questions and addressed all my concerns promptly. I couldn’t be more thankful for these amazing people!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Very helpful with every step along the way and nice
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Buying a house can be overwhelming, but Karol team made it extremely exciting and easy. I am army active duty found a house online near to my duty station and wanted to buy it. I was not able to see the house, or be there on closing date in person. The team was professional responsive, and truly made me feel supportive though the process. Amanda, Karol, phoebe thank you and I will highly suggest this team to any one looking to buy.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Outstanding service from start to finish. Excellent job by Janeanne and her staff
Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
