Everyone that had a part in helping us did a great job and I want to say thank you all for all of your hard work and dedication.
Joel was beyond awesome and was there for me at any step. The rest of the team did a wonderful job too!!
Brent and his team was extremely patient and knowledgeable. overall a much less stressful experience than I was anticipating!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
They were very professional in handling my home loan. I would recommend them.
Great team love working with them
The App. made the entire process very easy...loved it !!!
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Since the beginning till the very last day of the process, veterans united was very supportive and informative. The team assigned to me made everything smooth and easy to navigate. Having a real person to assist throughout the entirety of the transaction was really helpful. Kelsey and Matt left no question unanswered. I would definitely recommend them to anyone looking to buy a property. Thank you veterans united.
While I have been very pleased with the level of service provided, I have observed that current market rates for comparable profiles appear more competitive elsewhere. Consequently, I believe it would be financially prudent for me to explore alternative financing options to ensure I am securing the most economical rate.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Alex Dickherber was always on top of everything. No surprises! It was a long process for me but Alex checked in with on a routine basis.
Made it easy and streamlined!
Veterans United was wonderful to work with. Answered all the questions we had.
The communication between the initial loan startup and the closing was an easy going experience. If you submit documentation in a timely manner, the process should go smoothly.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The process the company has adopted has been streamlined beautifully. The interface is incredibly user-friendly and it's very easy to find any information that may be needed.
Working with Brice Mueller through this process was great. It was great talking with him and achieving the results we wanted.
The team i worked with had the upmost respect, and we're available to answer any questions I had in a timely manner 10 out of 10 would buy/sell through veterans United again thank you very much for making this process easy and enjoyable.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Quick, smooth and busy.
Veterans United was a seamless fit from the beginning. As a first-time home buyer, I had LOTS of questions and after living overseas, I had a lot to work out before my home purchase was finally possible. They were with me the entire way and walked me through every step.
This was my first home buying experience due to PCSing during my career and not wanting to buy where perviously stationed. When I finally decided to buy after retiring from the military, all I kept hearing was "Use Veteran's United". I'll spare you every detail, but from day ONE they made sure if I had any questions/concerns that they were addressed immediately. The whole process was smooth and stress-free. I ABSOLUTELY recommend them!
