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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

426,703

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend

Veterans United is fantastic. We worked with Alec Garbs as our Loan Officer and Brenda Kelly as our Loan Coordinator, and we always knew what was expected of us to stay on track towards the agressive closing date which we selected. They communicated extremely well with our realtors and our title company by striking the right balance between emails, text messages, and phone calls. The Veterans United portal is very intuitive, and Alec and Brenda were exceptionally efficient at managing my to-dos on the portal. More than anything else, I knew that Alec and Brenda always had my best interests top of mind. They are extraordinary representatives for Veterans United. I would recommend Veterans United and especially Alec Garbs and Brenda Kelly to my family and friends. Veterans United is an easy lender to work with and our loan team, Alec and Brenda, are simply stellar.

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
headshot image of Amanda Dusenberry

Branch Manager: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Meghan Kopka from Veterans United was amazing! She was my lender for my first home that I purchased in Florida, and I loved the experience so much that I reached out to her for the second home that I bought with my fianc

headshot image of Meghan Kopka

Branch Manager: Meghan Kopka

NMLS# 845777

4.5 out of 5 Stars
Would Recommend
Photo submission from Alizabeth J.

O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

Justin M. And the entire team I worked with including Katy and Ali are absolutely incredible. These are honest to God genuine people. As a first time home buyer I had a million questions and high skeptism about being treated fairly. These people always took the time to talk me through EVERYTHING. They go above and beyond just customer service. These are your people that you can trust and they will be there for you through everything. I hope you all get a raise and continue setting the bar for how loan companies should treat their customers. :)

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend

My team at Veterans United absolutely crushed it! Between Neil, Jack, and Kelsey, they made me feel like family and put me at ease from day one. This was my first home I have ever purchased and they made it an easy and streamlined process from the very first hello how are you. The dedication and personal communication that I received from this team is unparalleled from anything I have ever experienced. I cannot speak highly enough about this group, and all of my family and friends know how awesome you guys are!

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

1.5 out of 5 Stars
Would Recommend

We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi

Response from Veterans United

Hi David,

First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.

Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.

I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.

Semper Fi—and thank you again for your service.

5 out of 5 Stars
Would Recommend

Everything and everyone that was involved had done an excellent job. We are extremely grateful

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

Overall, it was an absolute pleasure going through the home buying process with the Veterans United team! It's been a roller coaster since we began the process, but Audrey, Cara, and Anthony were amazing, and I genuinely hope that I'll be able to work with this team again to buy future homes!

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

Blake and his team are top notch at assisting first time Veteran home buyers and go above and beyond the call of duty , Quick shout out to Annie Kaufmann for her assistance as well ! 👍🇺🇸👍

headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Veteran's United is the only place I would trust!

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

They were quick and efficient. They were always able to answer any questions I had.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
Photo submission from Williams B.

Thank you Jodi for making this veteran's dream a reality. Proud veteran homeowner!

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

Are family had been looking for a house and financing since Aug. Tracy and her team made it possible with the most professional service I have ever had when buying. Thanks again to you team.

headshot image of Tracy Ball

Loan Officer: Tracy Ball

NMLS# 1989112

5 out of 5 Stars
Would Recommend

Veterans United made everything so easy for me as a first time home buyer, they worked with my complicated work schedule as active duty and were flexible with my schedule the whole process

headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Rick Bridgman

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Amazing! Ben Choi and his team were available and willing to answer any questions we had.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Mary Jake and Katie were absolutely PHENOMENAL!!

headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

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5 out of 5 Stars
Would Recommend

THE TEAM AT VETERANS UNITED DID AN AMAZING JOB. THEY WERE PROFESSIONAL AND VERY KIND.

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

4.5 out of 5 Stars
Would Recommend
Photo submission from Vincent L.

I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

4.5 out of 5 Stars
Would Recommend
headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend
headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

More Reviews

See all 426,703 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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