This is my second home with veteans united and it was an amazing experience both times.. they made it super easy to get thru a complicated process. Their app is super easy to use and very organized. I would 10/10 reccomend them to any military member. Its hard finding people and companies that understand the lingo and ask the right questions/request the correct document. But Veterans united is that company
Alan did a great job leading the entire process. I appreciate the communication, insight, and casual yet professional manner that he handled everything. Taking on home buying is stressful so having someone that can make conversations feel down to earth is truly valuable. Kate was great with making sure everything was getting submitted and informed me quickly when things were needed so we could stay on our timeline.
I would recommend veterans United to any all prior and active military. The home buying experience with Veterans United is easy and stress free. The teams are great and it's always a pleasure working with them.
On time - friendly - honest and straightforward- we’ll done
A very professional staff very responsive if there are issues, they are a great team and well lead
This is my second time going through Veteran's United, and even when I didn't know where and when I wanted to buy, the team was patient communicative throughout that entire determination. Once things started rolling, everything was so clear and easy!
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Mike was phenomenal. Though issues arised throughout our time working together. We conquered every issue that came up. Mike made my issues painless and easy thank you all
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
The team who worked with me are outstanding! The entire process was extremely beneficial, informative and not stressful. Our team handled all questions quickly and made it easy to understand. We greatly appreciate all and will highly recommend Veterans United to anyone seeking excellence in purchasing a home.
Martin is phenomenal at what he does. We had a short time frame and this gentleman far exceeded expectations and got us closed even earlier than we needed! He literally made himself available at all hours of the day and was always quick in responding. I can't thank him enough.
Casey was absolutely amazing! He walked us through the process and did not rush us to buy anything! For a 2 year process he made it seem like it was just a few months of looking! Then when the time came to sign on our home he helped us find what we needed and was timely in communicating any need! Would buy a house from Casey again in the future!
Couldn’t be more proud and happy of how veterans united treated me and my family.
Why is this document sent some 9 months after close. Also, the potential buyer waited three months after formal approval by VU for loan assumption. The escrow terminated because of the horrific customer service or processing. I would never ever recommend your firm again. R. Hampton, LTC, US Army
Response from Veterans United
Thanks for sharing your feedback, Mr. Hampton. I'm sorry to hear about your experience. I understand how frustrating it would be to receive a document months after closing and to experience significant delays during the loan assumption process, especially after approval had already been provided. I can also appreciate how disappointing it must have been for the escrow to fall through.
This is not the level of communication or service I want anyone to experience. I would appreciate the opportunity to learn more about what happened and review your concerns.
If you're willing, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you reach out outside of those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. I hope you'll give me the opportunity to look into your experience.
Sincerely,
Claire S., Client Relations Manager
Easy and quick
Totally Amazing from start to finish! From our family to yours, Thank you!
Very thorough explanation for a first time buyer. Made the process smooth and had a good attitude
Cris did a great job of working with us through the entire process
