The concierge service was something I had never heard of before. They provided my utility companies, moving companies based on "MY" needs and followed up with me by phone or email. It made the moving experience easier when I had one less thing to do look up or do.
Great company and I recommend them to any veteran in need of a loan.
Melissa Logston did a great job also getting my loan documents together. Got my Loan pushed thru especially when she was working to get paperwork from the realtors and lawyers.
I shopped around and other lenders were out for blood. Veterans United has the best process any could ask for. They saved me money, that alone is a huge advantage. I got the best service, the best rate, and the best home, trust me their the real deal.
Very friendly, customer oriented, quick response to questions, issues
WOW!! such an FABULOUSNESS STAFF OF PEOPLE!! There isn't enough space for me to write all the great things I want and could sat about veterans united... Molly was the first person I started with (loan officer) Chayla her coworker . Then then Nick the bestest realtor evah! Parker my buddy getting lots done & quick, things I don't like to do !! My goodness the whole staff made things so simple and easy to help make the stress less (good stress) they were ALL extremely supportive! Like I said before, I could say so much! I HAD GREAT POSITIVE FABULOUS EXPERIENCE WITH EVERYONE!! I appreciate and I'm so grateful to all of them. THANK YOU 😊
The process was quick, easy and painless! I am so happy we decided to go with Veterans United! I have nothing at all to say negatively! Go Veterans United, you ain’t regret it!
THE REVIEW WOULD NOT BE COMPLETE WITHOUT SAYING HOW THANKFUL AND GRATEFUL I AM TO BE ASSISTED BY BRITTNEY WILHITE. SHE MANAGED ALL ASPECTS OF DOCUMENTATION WITHOUT A SINGLE GLITCH. SHE WAS SO PROMPT AND MADE EVERYTHING SO EASY FOR ME TO PROVIDE FOR THE LOAN PACKAGE. SHE WAS DETAILED AND PUNCTUAL IN ALL STEPS OF PROCESS.
KRIS BALL / BRITTNEY WILHITE / DAMIAN COLDEN
THEY MADE THE MIRACLE HAPPENED FOR ME AND MY WIFE.
THANK YOU AND THANK YOU TRULY.
Worst buying experience I’ve ever had, hands down. I’m just glad it’s over..
Response from Veterans United
Randy we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments and is available to speak with you and discuss ways that we can improve for future customers. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
Additionally, Mason DeWitt was a huge help to me during this process. It was such a great experience working with the the team of Madeline and Mason. They kept me so informed during the process that often they’d answer a question before I even had a chance to ask them.Lastly, I’d love to give a shout-out to your User Experience (UX) team. The site, both desktop and mobile were extremely intuitive, simple and easy to use.
I like the teaming of real estate agent and loan officer to keep the coordination and communication tight and effectively under one roof.
James Walrod and his team are top notch. They got me in the right place to get the best rate for my home loan. They took care of me like family. Outstanding!!
I bought my first home with a conventional loan and now I know that was a big mistake. Whenever I hear about any of my military buddies are in the market for buying a home. I will insist that they use there VA benefits and purchase with Veterans United. You can't go wrong, Keep doing the wonderful things that you are doing, stay blessed and keep blessing my fellow vets with your great work.
When it came to closing time it was quick because this team had their act together and the process took no time to complete at the lawyers office. Thank you all for a great experience.
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Our personal Loan Specialist, Chris Solomons was exceptional. We needed to do everything remotely, which was not easy for us. But he was patient and kind and helpful every step of the way.
