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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 383,641 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

From the first phone call to the last, John and the team were on point all the time. By far, this team has a system that works and it shows. Even when small things presented a problem, everyone did their part and fixed it in a matter of hours! If everyone did their job like y'all, the world would be a hell of a lot easier to live in.Also, I'm pretty sure my wife cried a little when we got the box for the dogs. She was upset that the box didn't contain some tissues.Thank you guys for everything you do.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

My experience with Veterans United has been nothing short of exceptional. From getting denied initially receiving credit coaching to purchasing the house, Veterans had my back every step of the way.When I began this journey, it was completely on a whim because of how low home prices are in the area my friend lives in. I didn't think it would result in me being a homeowner by year's end. But that is exactly what happened.Thank you.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

I felt Holly was more a friend than a loan officer, she was always available and walked me through the more techy stuff

headshot image of Kayla Massie

Loan Officer: Kayla Massie

NMLS# 2121245

5 out of 5 Stars
Would Recommend

Thanks to everyone at Veterans United and my realtor agent Teree, I now have my first house. I am glad to have chosen Veterans United for this process.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

I truly appreciate the Veterans United team, my experience from start to finish was outstanding! I have already recommended VU to others that I know that are looking to buy a home soon because I know they too will feel the support that VU provides. I have bought a home previously, but this was a completely different experience, I was buying this home by myself, but I didn't feel alone. I felt supported, I felt that I had a team of knowledgeable experts that was very capable of answering any of my questions which made the process so smooth! I would highly recommend VU to anyone looking to purchase their next home!!!

headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Veterans united knows there way around VA loans and made the process super simple. If we ever decide to get a VA loan again they will definitely be our first call.

headshot image of Matt Alexander

Loan Officer: Matt Alexander

NMLS# 1961964

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

4 out of 5 Stars
Would Recommend
headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
Would Recommend

This was the second house I’ve purchased, but the first with Veterans United. The process was night and day from my first home! Tom Champion and his team are fantastic!! I didn’t have to worry about a thing, they held my hand through it all and streamlined the process making it a fast and smooth home buying experience. I will never not use them again! I highly recommend!

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Buying a home isn't easy. But, it doesn't have to be overwhelming. In fact, it can be quite straightforward, making something that isn't inherently easy, manageable. I think Veterans United, through a combination of their intuitive application and friendly and helpful staff, have a winning formula to navigate any would-be home buyer through this process successfully. This is my third time using them, and I wouldn't go to anyone else.

headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Everyone says buying a home is a process, I found it to be an easy one with Veterans United. 100/10 I would buy again with them if I had use for a second home!

headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

4 out of 5 Stars
Would Recommend
headshot image of James Wiley

Loan Officer: James Wiley

NMLS# 1956905

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Isaac Cater

Loan Officer: Isaac Cater

NMLS# 1939320

3 out of 5 Stars
Would Recommend

The experience was a rough one. Occupancy requirements, same job skill set when switching jobs, Full time job requirements when first applying, 2 year part time job history if you apply for the loan working part time, letters of explanation, and alot of other things. This is all too much for disabled veterans or any other veteran, especially those with mental disabilities such as PTSD. This has been a horrible experience. I got through it with a lot of patience and alcohol. Certain rules need to change to make it easier for veterans to have a stress free chance of owning a home. I have already heard stories from other veterans who say they don't wanna go through the VA because of the stress and all the documents you gotta provide. Other loan companies don't want all this information. As long as you can pay the mortgage and the down payment they don't care. I am grateful for the experience because it taught me a lot, but to do it again I don't know if I would be so quick to do it.

Response from Veterans United

Juan, we very much appreciate your feedback and are sorry to hear of the level of stress experienced during your home buying process. There are requirements that need to be met when obtaining a government-backed loan, and that's why VU has focused on helping veterans utilize their benefits through as streamlined a process as possible. As the nation's number 1 VA lender, we provide the VA with feedback like this that we receive from our veterans, so they can also look to improve their requirements. We wish you many happy years in your new home and are here to assist with any questions or additional concerns. On behalf of myself and your loan team, we also thank you for your service.

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend

every one was very helpful and informative this was the first house that we have financed and it was really smooth

headshot image of Tonya Dawson

Senior Loan Officer: Tonya Dawson

NMLS# 704221

5 out of 5 Stars
Would Recommend

Great experience with Veterans United, this was the second time I used them to buy a home

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

Veterans United is the absolute best Home Loans company out there! The entire process was simply phenomenal! I witnessed first-hand their hard work, dedication, commitment, and their passion to help me get into my home. They went above and beyond the call of duty, in their work ethics and professionalism. Each team member that worked with me, was very courteous and friendly. They were always ready and willing to answer any questions, I had. They were also very thorough and followed through, every step of the process. Veterans United earned a perfect score of *10, in every area of service. (Not only has it been a long time, since I gave a company a perfect *10), it is also rare, when I do so)! P.s. - I also, don't usually take the time to write a review, but this company was so OUTSTANDING, I just couldn't pass up the opportunity!!! Thank you Veterans United for making me a very happy homeowner and for providing me with exceptional Service! 💕👍😁👌🙌

headshot image of Andy Suess

Loan Officer: Andy Suess

NMLS# 2011542

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5 out of 5 Stars
Would Recommend

Eric and I are so thankful for the whole team at VU. This was our first home buying experience. Even though there was many bumps due to a lousy selling agent they all went above and beyond for us! Our home is beautiful and the tears we she’s the day we got our keys were happy to tears of joy! Thank you Brett, Liz, Miles, Cliff and Bridget! We are forever grateful to all of you!

headshot image of Brett Blythe

Loan Officer: Brett Blythe

NMLS# 2086133

5 out of 5 Stars
Would Recommend

Very friendly and helpful. I would definitely recommend

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

5 out of 5 Stars
Would Recommend

I think I've said it all.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

The entire team was very helpful and responsive. Also thought ani it my kitties and sent them a gift. It was awesome.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

More Reviews

See all 383,641 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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