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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

My wife and I couldn't be happier with the level of service rendered by the VU team. Would, and WILL, recommend Sarah to our inner military circle.

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

1.5 out of 5 Stars

I was never contacted by the concierge. No one ever followed up with me to make sure that closing went well, and there was a delay due to veterans United not having the proper information sent to the title company when closing. I don’t have specifics on what the delay was, the title company came in and apologized several times for the delay due to information not being prepared. Also, I was told there was no more follow up paperwork and was sent an email at 4 AM the day of closing or several documents to sign. I checked my email on a whim that morning and luckily cut that before I went to close.

Response from Veterans United

Hi Aaron, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

Myself and the seller of my new home were both VUHL customers and we were able to complete this sale/purchase together without any realtor involvement due to Chris' expertise and assistance.

headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend

My team were highly motivated in getting my new home for me. They made me feel very welcome and very courteous. I would definitely would recommend them.

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend
headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

The experience could not have been any better

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
headshot image of Austin Rapp

Loan Officer: Austin Rapp

NMLS# 1865231

5 out of 5 Stars
Would Recommend
headshot image of Joe Peterson

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

1 out of 5 Stars

To many people asking for the same thing, usually more than once, and often more than one request for the same document at once. Based on my credit ability to buy, I thought six weeks would be more than enough time for approval, I was wrong. Veterans United could not get my mortgage done in time for scheduled closing. I spoke with everyone available at the company, including a lady who told me there was no one above her, no one could help

Response from Veterans United

Hi Peter, we appreciate hearing from you. As we have previously discussed, the VA appraiser managed directly by the Department of Veterans Affairs. We do not take responsibility for third-party actions, and we understand how important it is to discuss these scenarios. We also understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.

5 out of 5 Stars
Would Recommend
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Zach Gunter

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend
headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

1 out of 5 Stars
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Caleb Ruesing

Loan Officer: Caleb Ruesing

NMLS# 1860929

5 out of 5 Stars
Would Recommend
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

We loved their online to-do lists and email reminders, as well as, online functionality.

headshot image of Dave Michaud

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

I was very nervous using a company that I wasn't super familiar with, but the staff made me feel comfortable quickly. The entire process was painless. If I had it to do over again, I wouldn't change a thing.

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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