My wife and I couldn't be happier with the level of service rendered by the VU team. Would, and WILL, recommend Sarah to our inner military circle.
I was never contacted by the concierge. No one ever followed up with me to make sure that closing went well, and there was a delay due to veterans United not having the proper information sent to the title company when closing. I don’t have specifics on what the delay was, the title company came in and apologized several times for the delay due to information not being prepared. Also, I was told there was no more follow up paperwork and was sent an email at 4 AM the day of closing or several documents to sign. I checked my email on a whim that morning and luckily cut that before I went to close.
Response from Veterans United
Hi Aaron, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
Myself and the seller of my new home were both VUHL customers and we were able to complete this sale/purchase together without any realtor involvement due to Chris' expertise and assistance.
My team were highly motivated in getting my new home for me. They made me feel very welcome and very courteous. I would definitely would recommend them.
The experience could not have been any better
To many people asking for the same thing, usually more than once, and often more than one request for the same document at once. Based on my credit ability to buy, I thought six weeks would be more than enough time for approval, I was wrong. Veterans United could not get my mortgage done in time for scheduled closing. I spoke with everyone available at the company, including a lady who told me there was no one above her, no one could help
Response from Veterans United
Hi Peter, we appreciate hearing from you. As we have previously discussed, the VA appraiser managed directly by the Department of Veterans Affairs. We do not take responsibility for third-party actions, and we understand how important it is to discuss these scenarios. We also understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we are glad that parts of the experience were positive. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
We loved their online to-do lists and email reminders, as well as, online functionality.
I was very nervous using a company that I wasn't super familiar with, but the staff made me feel comfortable quickly. The entire process was painless. If I had it to do over again, I wouldn't change a thing.
