Thank you for the positive experience.
Thanks to veterans United for helping me and my family purchase a home that I'm sure we will enjoy for years to come. Thanks again for your support and great professional service.
Veterans United was a very user friendly way to go about getting a VA home loan.
Great service and always willing to help
The veterans United website is an extremely helpful tool. I had no idea that this process could be simplified down to those manageable steps. Thank you.
We had heard horror stories going through the process with bad lenders and agents and we were worried when we started the process. However, we found out the VU and our loan specialist, his team, and our agent were excellent at what they do and it was one of the best experiences we have ever had.
Ready to see for yourself?
Experience first-hand why 359,067 homeowners give us a perfect score!
Veterans United was great!! They were there from start to finish and answered all my questions and kept me up to date throughout the process of both initial and re-finance. I would choose them all over again if I had to start over!!! Thank you for such a great experience during what could be s scary and difficult time!!
We have used Veterans united twice both times we've used Brandon Dye. We highly recommend him and his crew.
Veterans United takes the stress out of the home buying process. Friendly, professional, and knowledgable staff make the purchase process a breeze! Thank you Veterans United!
As you may all know, the first line of any review usually highlights and summarizes the details of the review.So, I would like to start off by stating, if you are lucky enough to get teamed up with this gentleman, you will experience the very definition of the saying, "Serving those who serve!"It is rare to find someone that is consistent, professional, and constantly making sure that everything and everyone is on track to meet the intended goals. However, I can assure you that Craig Anderson is a loan specialist that will work with you and for you to provide all of the necessary steps to make sure you receive the best service and results possible.Furthermore, I would go as far as to say that Craig is one of the most readily accessible and reachable person for all your communication. I can confidently state that not all loan officers are going to return your calls, emails, or messages. Of course, all of their voice message systems have that cliche response stating that they will call you back ASAP, but that is truly not the case.Craig, on the other hand, truly does stand by his word. He really did call, email, and left messages to all my inquiries and questions within a 24 hour period. There wasn't a single instance where I felt like he didn't keep me as his top priority. For new home buyers, I believe there are questions around every corner and a new acronym on every document, but Craig was always there to walk me through each and every step. No matter how many times I asked the same question, Craig remained consistent and professional until I had my questions answered. This I believe is an essential skillset that sets Craig apart from others.Craig does not assume that you know what he is talking about. He is clear and concise on all requirements and never forgets that this is your first home. Therefore, he seems to make the extra effort to identify with you at the novice level and does it without a condesending tone or demeanor.Finally, I would like to highlight that he is always preparing and planning your next steps for you, so that you never fall behind. All of the preparation and planning pays off with Craig and he definitely sets you up for success, literally.There are so many things I would like to mention and say about Craig, however I hope that this review will assist in capturing your home purchase experience with Craig.Craig, I truly appreciate your time and effort. Thank you so much.*If Veteran's United has a prize for the best loan officer of the year, I would like to recommend Craig for that prize.
Thank you so much for everything!
Kaitlin was very helpful answered all my questions unlike the loan rep. I think Kaitlyn is in the wrong position she should be in charge not shuffling papers just that simple. Hopefully this will not effect her ratings she was GREAT.
Response from Veterans United
Thank you for this feedback Gordon. A member of our Client Advocate team is availble to discuss this with you further. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Loan Coordinator, Kaitlyn. We do value your input, and we are disappointed to learn that your experience was not better managed overall. It is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further.
This was my second home buying experience with Veterans United. I am a loyal VU customer for life. Thank you!
