Awesome customer service and communication!
Go with Veterans United Home Loans1 they are professional, accurate and helping!
Audrey and Tania were very helpful and professional through the whole process.
I highly recommend Veterans United home Loan, with having been a Veteran myself their a great company to work with, and they go out of their way to assist you in anyway that came. Terry L. Wiese, 04/15/2021
It was a rough road but Sean Riley was very helpful along the way.
Mr. Deep Patel was very helpful proving and getting ahold of documents needed and went above and beyond to help me acquire documentation i had trouble getting ahold of. Very quick response time and friendly.
The whole refinance process went very smoothly and was completely painless on my part. Instructions on what was needed were very clear and easy to follow. I would certainly not hesitate to refinance through them. This was my third or fourth time refinancing my house and was by far the fastest and simplest.
Feel pretty much lied too told one amount then ended being a much higher amount plus closing costs after initially told there would be no cost to me then was paid escrow money overage only for VU to ask for it backp
Response from Veterans United
Hi Greg, thank you for providing your feedback. We appreciate you letting us know how you felt about the experience. Providing clear and effective communication is a top priority, and one of our Client Advocate team members remains available to discuss your comments and learn what may have caused you to feel this way. We understand that establishing an escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. Please do connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
I have outstanding praise for Veterans United and their professional personnel.
Kari Frank was also a very beg help keeping us on track.
