Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.
Response from Veterans United
Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.
Response from Veterans United
John,
We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Solibel and the team you have been excellent. They help me in everything and talk to me when i was in stress, wow the experience was excellent great team and also the experience with timothy was great , thank you all off your team. Im extremely happy with you, thanks again
It was a long road but they where there every step of the way!
THANK YOU
Our first-time homebuying experience was smoother than a slippery dolphin slicing through the ocean!
I'm not "The Rock" Dwayne Johnson...but I can still smell what y'all.are cooking. Your business was my business and you all made me know that you care about what you do. Thanks so much.
Good Afternoon:I want to "Thank You" for making my home buying process the most comfortable experience any individual will ever go through. The home I recently purchased is my first home, and it was vital for me to get into a home for my boys and me. During my home buying process, I was unsure of what to expect, and I came with a preconceived notion that I would be both frightened and overwhelmed. Boy, was I wrong! Everyone I spoke to from Veterans United Home Loans treated me with the utmost respect and made me feel confident while completing my tasks during the home buying process. As a single father, I had doubts, but the Veterans United Home Loans team walked me through everything. I deserve this home, and so do my boys. I will never forget what Veterans United Home Loans has done for me. Thank you to everyone from the bottom of my heart. I am finally home because of the Veterans United Home Loans team. Again, thank you all.
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I really enjoyed working with Ross. He not only assisted my wife and myself but educated us through the process. He replied back in a timely manner and we don't think the process of buying the home would have went as smoothly without him
I did not believe that I would get approved for another home loan after experiencing foreclosure on the first home I bought. Veterans United Home Loans helped me get my credit score back up to where it needed to be for pre approval. They told me every step to take at no cost and my credit score began to rise very quickly. My loan team were incredible. Every question I had they answered in a very timely manner. I would recommend Veterans United Home Loans every time!
I was very impressed that Matt was ALWAYS available to answer my questions/concerns!! If I had to leave a message, he immediately called back!! That is professionalism!! Thank you Matt!
The form submitting process was very easy and went smoothly.
Veterans United made the home buying process easy when we initially became first time home-owners and 5 years later to refinance our home have made it even easier. I cannot speak highly enough of your company.
Purchasing a home is a mission. Successfully completing a mission requires planning, teamwork, communication, and persistence. I am so glad I chose Veterans United to be part of my team. Their dedication and expertise helped me to not just buy a home, but buy the one I really wanted. Mission accomplished! Thank you Veterans United!
