The whole team at the Killeen branch were outstanding.
Yes I would recommend Veterans United very happy with the deal Service and outcome
I have worked with Veterans United twice now - once to purchase my current home using my VA benefit and the second to refinance a second home using my VA streamlined refi.In both situations Veterans United worked quickly and diligently using a team of experts to compile the necessary documents within the first day to begin not only the credit check, but the initial loan application, the supporting documents to begin the loan process. The website and account make your to-do items easy to access, upload, review, and sign.The loan officers work quickly and they communicate thoroughly across multiple media - phone, email, text, voicemails. In each case, they were often waiting on me to complete something for them to continue.The underwriters are detail oriented but answer any questions quickly and thoroughly. They ensure that whatever your circumstance, they have what they need to secure the loan, what you need for financing as far as asset availability throughout the process.I never had to call to check their progress or figure out next steps. They all were often left waiting on me and my next steps.Veterans United values veterans. They are clear experts in their trade and ensure the preservation and protection of the Veteran throughout the process of securing and managing their hard earned home buying benefit.Choose Veterans United.
Veterans United did an amazing job from start to finish. Their loan teams are awesome and very knowledgeable. They provided us with a realtor who did a wonderful job. Their website was very user friendly, it made signing/reviewing all the many documents that go into the home buying process quick and easy. Plus their rates were great!
Veterans United is the way to go for buying a house! The whole thing has been more than amazing! Thank you to everyone who helped!
You simply can’t go wrong with Veterans United. Ive done this a few times and I have never experienced such high levels of responsiveness from other lenders. Professional and courteous, but more importantly they are experts. I would recommend Veterans United a thousand times over!
We didn’t feel we were a priority and the team we were working with was not efficient. If it wasn’t for us stepping in and our realtor I feel it would have taken twice as long to move into our home.
Response from Veterans United
Thank you for taking time out of your day to share this information Grace. It is our goal to provide consistent and personable communication through a dedicated Loan Coordinator and loan team. We would like to learn more about your experience. A member of our Client Advocate team remains available to discuss your concerns regarding your experience and that will help in continuously improving our service.
I will continue to recommend my friends and family.
Veterans United is simply the best! I went through purchasing 2 homes in 6 months. The Veterans United team helped me all along the way. Very accommodating!
Response from Veterans United
Hi Tylar, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. We have specialized in the VA home loan for more than 15 years and work hand in hand with the VA throughout the loan process and are able to retrieve documents from them on behalf of you the borrower making the process that much more streamlined. We invite you to connect with us and provide more detail about how we may improve.
