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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Everything went so smooth and the whole team is so helpful and communicative!

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

We have worked with VU twice now and Josh is absolutely amazing to work with. The rest of the team is outstanding as well.

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

4.5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

There is nothing more stressfull than buying a house.Add to that , being in the process of getting your own home ready to sell.I can't say enough about how helpfull Veterans United was in getting me thru this. Being 74 years old, and not that savy with computers,their loan team walked me thru every transaction.With their help,I was able to complete my tasks on line as they were presented.I had complete faith from the start that my transaction would be sucessfull.I would like to thank Veterans United and my loan team for their help and guidance during my home purchase.

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend
Photo submission from David H.

Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!

headshot image of Caitlin Finnegan

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
Would Recommend
headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend

Excellent customer service, professional, knowledgeable, personel on all levels.
Online lists are easy to understand and use.. hard to find a company like Verterans United these days..
Excellence

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Nicole Culbertson

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend
headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

4.5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4 out of 5 Stars
Would Recommend
headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars
Would Recommend
headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
Would Recommend

Veterans United was an absolute pleasure to work with. My loan officer was transparent, communicative, and great to work with throughout the process. The loan coordinator was responsive, clear, and concise in what was required of me, and great overall. I am so thankful to have worked with the team that I did to help get me into my first house! 10/10 recommend!

headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
Would Recommend
headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend
Photo submission from Efren B.

I already told my sister about Veterans United. I would recommend you guys to any Veteran I meet. My wife loved you guys and your team was awesome and helpful with every step. We were never left in the dark about anything.100% you guys are truly amazing

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

Outstanding teamwork .Jacob and all the fine people involved in my loan kept me informed on the progress each step of the way.Anytime I had questions or did not understand part of the process the team at Veterans United took the time with me to explain and help.....100% THANK YOU AGAIN .

headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

5 out of 5 Stars
Would Recommend

If you are a veteran and looking for options for purchasing a house, I HIGHLY recommend! This team helped make our first home purchase possible when other lenders said it could not be done with our circumstances. They worked very hard to help us out, and now my family and I get to reap the benefits of our new home. Thank you all so much!

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Jason kept us informed every step of the way. He was always available to answer questions, when needed. He has excellent communication skills along with his positive attitude, which made our home buying a very good experience. I’d highly recommend Veterans for your home buying needs.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

they were very helpful and walked me through every step of my journey THANK YOU VETERANS UNITED. i love you. !!!

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

They worked great and answers all questions quickly. Was willing to explain questions even late into the evening!

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

2 out of 5 Stars

I was easily qualified for the loan. I did secure a great rate, but most everything else was painstakingly slow, miscommunicated, and inconvenient.I wish I would’ve used someone local.

Response from Veterans United

Hey Elliot,

I’m really glad to hear you secured a great rate—but I’m sorry the rest of the experience didn’t match up. When communication is slow or unclear, it can turn an already stressful process into something even more frustrating, and that’s not the experience we want for anyone working with us.

I’d really like to learn more about what went wrong so we can take a closer look and make improvements. If you're open to sharing more, you can reach me and my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend
Photo submission from Jared R.

Thank you, Veterans United! Y’all were always so sweet and easy to work with.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

From beginning to end, the entire home buying and loan process with Veteran’s United was very simple and as stress-free as possible. The entire team was responsive, knowledgeable, and supportive.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
Would Recommend

Simple and quick, all of the work practically taken care of for me. The whole team was very personable and professional.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

More Reviews

See all 428,193 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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