Everything went so smooth and the whole team is so helpful and communicative!
We have worked with VU twice now and Josh is absolutely amazing to work with. The rest of the team is outstanding as well.
There is nothing more stressfull than buying a house.Add to that , being in the process of getting your own home ready to sell.I can't say enough about how helpfull Veterans United was in getting me thru this. Being 74 years old, and not that savy with computers,their loan team walked me thru every transaction.With their help,I was able to complete my tasks on line as they were presented.I had complete faith from the start that my transaction would be sucessfull.I would like to thank Veterans United and my loan team for their help and guidance during my home purchase.
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
Excellent customer service, professional, knowledgeable, personel on all levels.
Online lists are easy to understand and use.. hard to find a company like Verterans United these days..
Excellence
Veterans United was an absolute pleasure to work with. My loan officer was transparent, communicative, and great to work with throughout the process. The loan coordinator was responsive, clear, and concise in what was required of me, and great overall. I am so thankful to have worked with the team that I did to help get me into my first house! 10/10 recommend!
I already told my sister about Veterans United. I would recommend you guys to any Veteran I meet. My wife loved you guys and your team was awesome and helpful with every step. We were never left in the dark about anything.100% you guys are truly amazing
Outstanding teamwork .Jacob and all the fine people involved in my loan kept me informed on the progress each step of the way.Anytime I had questions or did not understand part of the process the team at Veterans United took the time with me to explain and help.....100% THANK YOU AGAIN .
If you are a veteran and looking for options for purchasing a house, I HIGHLY recommend! This team helped make our first home purchase possible when other lenders said it could not be done with our circumstances. They worked very hard to help us out, and now my family and I get to reap the benefits of our new home. Thank you all so much!
Jason kept us informed every step of the way. He was always available to answer questions, when needed. He has excellent communication skills along with his positive attitude, which made our home buying a very good experience. I’d highly recommend Veterans for your home buying needs.
they were very helpful and walked me through every step of my journey THANK YOU VETERANS UNITED. i love you. !!!
They worked great and answers all questions quickly. Was willing to explain questions even late into the evening!
I was easily qualified for the loan. I did secure a great rate, but most everything else was painstakingly slow, miscommunicated, and inconvenient.I wish I would’ve used someone local.
Response from Veterans United
Hey Elliot,
I’m really glad to hear you secured a great rate—but I’m sorry the rest of the experience didn’t match up. When communication is slow or unclear, it can turn an already stressful process into something even more frustrating, and that’s not the experience we want for anyone working with us.
I’d really like to learn more about what went wrong so we can take a closer look and make improvements. If you're open to sharing more, you can reach me and my advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime and we’ll get back to you as soon as we can.
Thank you, Veterans United! Y’all were always so sweet and easy to work with.
From beginning to end, the entire home buying and loan process with Veteran’s United was very simple and as stress-free as possible. The entire team was responsive, knowledgeable, and supportive.
Simple and quick, all of the work practically taken care of for me. The whole team was very personable and professional.
