Just some communication issues with our loan coordinator.
I will never recommend using veterans united to anyone ever. I will be trying to refinance as soon as possible with anyone else. We purchase our first home with rough veterans united and this was not the same experience.
Response from Veterans United
Hey Crystal,
I’m really sorry to hear that this experience didn’t match the one you had with us before. Buying a home should be exciting, not frustrating, and it’s disappointing to know we missed the mark for you this time around.
I’d love for my team to understand more about what went wrong and see if there’s anything we can do to help. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
For anyone out there wanting to get a home loan through the VA, this team was the best. I had no prior knowledge of how this all worked. They made sure to hold my hand throughout the process. They made sure I understood what was going on and who I needed to work with. They let me know of any extra options I might be interested in, such as, home security systems. 10 out of 10 ratings from me.
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
This team made our loan process the easiest we have ever experienced. They are great folks always willing to help!
From the very beginning, the team explained everything into detail and going above and beyond to ensure I was satisfied and happy. As a new homeowner, I couldn’t have asked for a better team. They were all experts in their fields and not once did I ever feel neglected in any way.
They me feel like i had the whole team working with me. I never felt alone in the process any question I had they was on it... Ty and his team are the best... I feel like I have a new financial home..
Saying the experience was amazing is an understatement. Working with Rebecca 10 months before closing and have her there every step of the way was remarkable. Not only was she transparent but her total time was. Joycelyn and Eric, I see you both too and special shout out to you both!
I recommend every bit of the experience and excitement I've had buying my home and I hope everyone has the same experience with the clear communication I've had.
I'd like to give thanks to Sarah Stoll for her assistance as the loan coordinator. Her quick response to the various hiccups in home buying was pivotal in the success of our purchase.
They made a very stressful time and experience easy! I really appreciate everything they did to work with us through complications with my husbands navy discharge to helping us move dates while we made the final stretch with our son in the ICU. I hope if we ever buy another house we can work with them again.
I highly commend Christie Thomason for her superb attention to detail and getting to know the client's (me) idiosyncrasies as she was able to immediately adjust and adapt to my needs...even during after-hours and the weekends. Promote her NOW!Kelly Givens, worked behind the scenes and just monitored Christie and my text messages. She is a "quiet" professional who just allowed her team to "work the process" and just intervened whenever the need required it.BRAVO ZULU to these two ladies.
All I can say is to me Veterans United is the best and would definitely recommend them
Thanks!!!
Ok, here we go. This has nothing to do with my loan team. They were great. However, as a first time home buyer, the process was incredibly traumatic and the VA should be ashamed of themselves. Veterans should never have to go through what we went through to buy a home. No one has more evidence for processes like the VA and yet they still require things that don’t exist or three explanations for the same thing on three different documents in four different ways. It’s ludicrous. We had everything required and it was still a nightmare. We lost the first house we put an offer on but get this, it was easier to qualify for $350k with no down payment and $50k in debt and no money saved than it was to get a home for $180k, no debt and money for down payment, etc. What? That makes sense. I understand now why sellers don’t want to deal with VA loans, because they are awful. Its unacceptable for options to be cut in half for veteran buyers simply due to the VA’s inability to make their processes easy and make sense. What a joke.
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Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
We will definitely use Veterans United for our next home purchase and will recommend Veterans United to our friends.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Chris and the Veterans United Mortgage team made my home-buying process smooth and stress-free. Their expertise, responsiveness, and dedication ensured everything moved efficiently from start to finish. I highly recommend them for any veteran looking for a knowledgeable and supportive mortgage team!
The entire experience with my team was amazing. Everyone helped when and where it was needed. My questions answered in a very timely manner. Thank you everyone!
