I had extensive problems with the requirements needs to prove that I had income from the VA. I started my home buying process when I was still active duty and was about to be medically retired. I got my proposed awards letter and was told that was enough as long as we had a DD214 along with it. Then it changed to we need the official awards letter plus a DD214. Then it changed to we need the awards letter, DD214, and a COE. I knew the COE was needed to show that I was exempt from the funding fee but the underwrites threw a big fit about it not saying my monthly compensation. Which we tried explaining that it wasn’t going to say that until I get my first check on Feb 1st of 2020. So finally I had to get a three way call just to get the VA to explain to them why what they were asking for couldn’t be done and they required a VA Form 26-8937 just so we could close. I understand you have to prove that I have income to close. However, this is income from the federal government. It’s not like a job that can be stopped like I were fired. Yet, unlike a job I had to go through months of getting proof just to close. It’s like 2+2 does not equal 4 with your underwriters. The rating proposal was contingent upon me getting an honorable discharge, that plus my DD214 and the COE should have been more than enough to show that I will be getting income. It is common knowledge that VA disability checks come out on the first of the month. And that the veteran gets their first check, which is back pay on check one, the month after they separate from active duty. You need to deeply consider changing the leaps and bounds you make transitioning veterans go through to buy a home. I was incredibly close to ending all of it out of my frustrations and was even closer to losing my home because the sellers were running out of time.
Response from Veterans United
Lauren, we appreciate your feedback on this matter. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service. Thank you again for your service.
The experience with VU was stress free and straight forward. We did our initial purchase with VU and the came back to refinance! Refinancing with VU seemed almost too easy! Everyone was extremely friendly and accommodating. We will definitely recommend Veterans United to everyone we can.
Within a couple months I purchased a home and refinanced another using Veterans United, both real estate transactions were the easiest i've had, the Computer dash board was clear and easy to navigate, what was needed from me was easy to see with out playing phone tag and uploading docs was easy.
Thanks again for everything.
Veterans United makes the process of home buying a smooth transition. Veterans United provides great service and are available to help with every step to insure that your home purchase is smooth.
I wish I would have known about Veterans United when I originally bought my home. They saved me so much much and I'm glad I found them when I did.
Again, very pleased and I would recommend them to my friends and family. I felt they had an understanding of the military member. It seemed to me that in my past loan experiences the other providers struggled with understanding my situation. Also, they were very helpful in providing me information on a VA vs. FHA loan, and they were just as ready to assist me with my FHA loan.
Veterans United was very easy to work with. Their mortgage team was always knowledgeable, professional, and courteous.
I would give Veterans United and their team 5 out 5 stars for their service. I couldn’t even imagine that an online service like theirs could do what they do. It was definitely easier and friendlier than most of my local banks, especially the big ones. I would recommend Veterans United to friends and family without hesitation!
Thank you very much!
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Everything went seamless and I'm very pleased with results!!
The best people you can work with to purchase a home.
Excellent! Couldn't ask for a better team to process my refinance. They explained the process all the way through. They were always reachable for any questions or concerns. I would recommend them highly.
Easiest re-fi I've ever done, all done from my desk at home. Everything was arranged from the appraisal to the notary completing the paperwork.
