An outstanding team with a customer centric approach! Your interest is their utmost concern. I am a first time buyer and Veterans United guided me every step of the way! It was the best customer service I have received in what feels like eons!
We love the Veterans United, they are the best at everything in getting a person a home.
Great job team! Thank you all
Jeremy was a great person to work with. The purchasing process was an overall disaster because the seller slow-walked everything-from signing documents to completing work required by the VA. Jeremy was very understanding and supportive, although a support staff member was very poor responding to voicemails and texts. My agent was fairly slow with providing updates, and only on the morning of closing sent me a TEXT with the address of the closing, and that he was on vacation. And a perfunctory congratulations on the purchase. Finally closed almost a full month late.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Jeri, we value your patience and commitment in sticking with your loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We are thrilled to hear that you had strong communication with Jeremy. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
I hope your experience is as seamless as ours!! We contacted Veterans United in mid February about getting a pre-approval and closed on our 1st home on June 4th. And that time included a little clean up on the credit score!! I'd wish you luck, but with Veterans United you won't need it!!
Although there were some frustrating moments. I suppose those are to be expected in the home buying experience. But the loan officers were knowledgeable about their job. And we closed on the expected closing day which was a plus.
If you are looking for a veteran home loan I highly recommend Veterans United Home Loans. They go above and beyond in getting you through the buying process.
Lupe Carter
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As a first time home buyer, I couldn’t be more impressed or pleased with the professionals at Veterans United.
I would recommend going though veterans united home loans
