Before we started looking to buy a home, we had never heard of Veterans United. A comparison of VA loan interest rates introduced us and we took a chance. Not only did we get the best rate on the market, we ended up with an amazing team that worked countless hours to make sure we ended up in the right home for us. They were honest with us and always protected us when it came to important decisions since this is our first home. Needless to say, we are very happy with our decision to use VU and cannot recommend them enough. Thanks again!
Overall, we had very little direct communication or interaction with Kyle Gardner. Our direct point of contact, Justin Owens, did not meet our expectations for service. His communications were often delayed. He was difficult to get in touch with via phone, and seldom returned messages. He was outright incorrect about our financing situation initially, which caused some major adjustments. Specifically, he indicated that there would be NO issue with financing under a VA loan as an un-married couple, where my partner is not qualified for VA loans. Quotes for loan rates and recommendations to wait ended up not in our favor.
Overall lackluster experience that required a disproportionate amount of proactive follow-up on our end to move the processes along.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Brian. We learn the most when we listen to our clients, and we hope to learn even more from you soon. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
What more can I say if we had a question, it got answered quickly I give them a 10+++, Good Job well done Thank you Joe & Dianne
Hands down the best experience we have ever had in a home buying in our 31 years of marriage !!
Ready to see for yourself?
Experience first-hand why 360,384 homeowners give us a perfect score!
If you are a veteran, there is no better group than Veterans United to handle every aspect of your move. Whether, selling or buying or both, they will walk you through every step!
I had an awesome first time home buying experience. We purchased a beautiful home, with help of expert team. We would highly recommend the veteran united team to any home buyer.
Thanks for all your help i appreciate all the hard work that was done from everyone involved all the underwriters the title company etc
