Mark and Lauren is the Batman and Robin of this company the BEST !
From start to finish Sam and his team were readily available to answer questions and kept me informed of any and all changes or concerns. I never had a fear of being blindsided by unexpected news.
I trusted this process
What an amazing and outstanding team! My realtor was impressed, the title company was impressed, this was a wonderful experience. It is obvious that the team had every thing thought out and was ready for any roadblock. A smooth and seamless transition, I cannot thank them enough for making this a wonderful transition! Truly professional!
Having Veterans United on my side made my home buying easy.
I cannot in good conscience recommend Veterans United. They may do a better job when they are processing a VA loan however since my VA loan is already in use I had to go conventional. They seemed to have a very difficult time staying focused between a VA and a conventional and I even had to remind them a few times that my loan was not a VA loan. However the real silver lining in my case was finding an outstanding real estate agent, Jamel Williams. I HIGHLY recommend Jamel who was always available, nights, early mornings, even weekends!
Response from Veterans United
Brian, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Buying a home can be tough. The people at Veterans United understand and help you with the process. They explain and help you understand how the process works and what’s coming next.
Through Kelly and the online portal the process was extremely easy and very easy to use.
VU prioritizes you throughout your buying experience. Without their help, my buying experience would have been much more difficult and time consuming.
My overall experience was amazing. The home buying process can be so drawn out and frustrating but the team made everything so much more smoother. I was constantly updated, handled with respect and it felt like everyone truly cared.
