I’m appreciative. But so many headaches could have been avoided with better communication between Brett and Kelly.Kelly was nice in the phone and I’m happy the process is over.
Response from Veterans United
Devon, thank you for sharing your voice with us. Communication is a vital key in the home buying process for all parties involved, and we strive to have the communication bridge always available. It is unfortunate to learn this had not happened in your experience. If you feel the need to share more, our client advocate team is available to learn more. Information from past experiences will assist our process and loan teams. Thank you again for your service.
Thanks Tim, you and you’re team were awesome. Any issues we had we got to the bottom of it right away. You guys went above and beyond. I will definitely be recommending friends and family to you guys! Thank you!
My mom is under contract with you guys. I told her all about this experience, so you better not treat her the same way you treated me. Thank God she is not working with Jon!
Response from Veterans United
Hello Justin, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We take great care to make sure all veterans and loans are submitted to the same process and guidelines set by the lending laws and VA guidelines. Thank you again for your service.
Veterans United is the way to go for vets. They equip you with a top notch team committed to one common goal. Assisting you in finding your dream home. The rates are great!! The professionalism is paired with personalism the is unmatched. They are the only way to go.
Great experience.
As a first time homebuyer I was nervous about the entire process in purchasing a home, but VUHL made it an easy and unforgettable experience.
Not a surprise, why they are the number one, lender for VA affairs. We had a great experience, with our team. They saved us an add’l 1.67% interest, on closing day, and were excited to do so.
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We had lived happily in the Elon district of Burlington, NC for 9 years in an apartment community. Then new management showed up and the nightmare began. My dear sweetie searched the web and found Veterans United, called and handed me the phone. I was livid! A few months later, we are now living happily in our home thanks to the kind yet diligent effort of Shannon Matlack. Her response time to our inquiries was record breaking. Shannon truly demonstrated the philosophy of Veterans United-she created a seamless homebuying experience by preparing/explaining the process. And to the powers that be of Veterans United: Clone her!
Jon, Kyle, and the entire team handled my VA Loan in a way I thought was not possible in our current environment after experiencing not so great service somewhere else. I would highly recommend Veterans United to anyone needing a VA loan. The rate was amazing at 2.25% after buying down from 2.65%. Being a Realtor® I see a lot of financing issues but not one from my new go-to VA home loan company. I will recommend to my clients going forward. From the first contact to closing was just a few days over three weeks. Thank You again for a very important purchase to me as my personal home.
Veterans United assigns you a team of highly experienced loan people who assist you throughout the whole process. I couldn't have had a better team at my side to help me through the process. I highly recommend Veterans United.
