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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

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Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 371,650 unfiltered, unedited reviews

Starting on Page 634 of 12320. Return to Page 1 »

5 out of 5 Stars
Would Recommend

I had a wonderful home buying experience with Veterans United. Thank you all for everything. Will and Madison was awesome.

headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
Would Recommend

This is my second time using Veterans United and the service was great the first time and extraordinary this time.

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

3.5 out of 5 Stars

When I saw the numbers the first time and said I didn’t want my loan amount to be more than the specified amount and I was told it wouldn’t be. Then, after closing, I saw the terms “finance charges” and “actual dollar amount” with the figures being 60k more. It was a shock to me and these were not explained to me. If I had been made more aware of these things (I asked a lot of questions about the contract in its entirety), I’d have made different decisions in the home buying process.It wasn’t that they were not helpful or professional, otherwise. They were.I also was unaware that this national lender doesn’t have people in other time zones to accommodate for all time zones and not just Missouri’s. This made the process cumbersome for me and other involved parties here on the West Coast.Finally, yet another company penalizes its employees for a less than perfect review score every time. They are people and not robots. This is cruel and while it may seem like it is a good practice because it gets results, it isn’t optimal anyway. Rewarding and not overworking employees is even more effective.I won’t continue to work with any company whose executive level is so draconian with employees to where they feel the need to pressure customers to give a perfect score review which also affects the validity of said scores. This is the biggest reason right. Stop doing that! It’s evil. Your workers deserve better.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Easily one of the most painless experiences I've had in a long time. Roughly 3 weeks from the time I contacted VU until I closed. Highly recommended.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

My 4th home purchase, and by far my best experience! MyVU portal was very easy to use, and the communication was seamless! An amazing experience!

headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend

Nick did an amazing job for my home loan! He always responded back to me with any questions I had immediately whether it was nights or weekends. I’m a realtor for Celebrity Homes and he is a preferred lender I have sent him clients over the years and he has done a phenomenal job I trust him and now have personally worked with him for my own home! I highly recommend working with him!
Ericka Heidvogel

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

2.5 out of 5 Stars
Would Recommend

For individuals with 750+ credit scores, perfect credit history, and returning customers, better initial rates should be offered than "industry standards." Veterans that meet the above criteria should be offered better rates if an organization is going to call itself Veterans United. The only reason we return to Veterans United is because of Shannon Workman.

headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend
headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

4.5 out of 5 Stars
Would Recommend

Truly made first time home buying so wonderful, even the super stressful part of closing.The whole team was great! Would recommend Veterans United to all of my veteran friends.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
James G. is Through the Roof!

If you want a good ribeye then go to a buffet; if you want a great ribeye, go to a stake house. If you want a good lender then go to your local bank, but if you want a GREAT lender, go to Veterans United!

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

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5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

They made the process so smooth and simple. Buying a house is complicated but I believe VU makes it as easy as humanly possible.

headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

5 out of 5 Stars
Would Recommend
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

4.5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend

too shy

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Would Recommend

We will definitely be in touch with Albert come time for a refi.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

My team of Katie, Jorge and Kylie made this process so easy for buying my first home! Any question I had, they were always there with the answer. Best TEAM ever!

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

I love Veterans United

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend

Purchasing a home can be a life changing event and a major investment. This whole process was made extremely easy by the knowledgeable staff. Additionally, it was an extremely quick process. From finding the right house to closing was three weeks.

headshot image of Clint Lanier

Loan Officer: Clint Lanier

NMLS# 2042380

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

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5 out of 5 Stars
Would Recommend
headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
Would Recommend
headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

Great job overall

headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend

More than I expected. We had a really rough time with the appraisal. Jessi was a rock for me and my wife. She was there to calm the nerves and smile when we needed it. Andy he was the calm before the storm. Me and my wife were ready to start all over when the appraisal came in. Andy and Yvonne kept us informed and up to date on what was going on. I don't know what went on behind the scenes but Andy made eveything happen for the good. Mywife and I are in your debt. And as the saying goes " Happy wife ,happy life". Thank you to the entire team for the happy life.

headshot image of Andy Miller

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend
headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend
headshot image of Charlotte McClellan

Loan Officer: Charlotte McClellan

NMLS# 39691

5 out of 5 Stars
Would Recommend

Speaking with friends about buying a home and hearing the "nightmares" that went with it I was a little hesitant at first. However, with the guidance and knowledge of the team at Veterans United I felt this was as smooth and effortless as possible. It's unfortunate that Veterans United can't be offered to everyone out there buying homes and helping to make dreams come true!

headshot image of Douglas Brady

Loan Officer: Douglas Brady

NMLS# 863095

More Reviews

See all 371,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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