Being a first time homebuyer was exciting yet very stressful and scary. Karol and the VU team made everything as seamless as possible, answered every question, and had solutions for every roadblock. I can’t recommend them enough for anyone looking to purchase a home.
Jeff Gilkerson stayed with us as our loan officer for six months or more until we’d got our financing issues in order. He didn’t give up on me or my family, checked in constantly, and offered a friendly ear because buying a home is such a stressful process. We would talk for 30-45 minutes and Jeff never rushed me off the phone and it showed me him and his team truly cared about our efforts to get into the right home for me and my family. We appreciate all the hard work of all the employees at Veterans United and for treating us like a friend and not a dollar sign.
10,10,10,10,10,10,10,10,10,10,10!
They are good at what they do and seem to have your best interest at heart. Easy to work with.
Communication process from Hilary could improve. She indicated mixing our papers into another folder. Calling end of business day requesting documents by end of business day. Requesting same documents more than once. When purchasing out of state, told all set to close and then a call requesting more documents. Felt process too stressful, much more than previous home purchases.
Response from Veterans United
Hi John,
Thanks again for the feedback—it’s important to us, and I’m so sorry to hear that the communication during your homebuying process added unnecessary stress. It sounds like it was a really frustrating experience, especially with the last-minute document requests and repeated asks for the same paperwork. That’s definitely not the smooth, straightforward process we aim to provide.
Buying a home, especially out of state, can already be a stressful experience, and it’s disappointing to know we added to that instead of helping to make things easier for you. We’d love to dig into what happened and see how we can improve going forward. If you’d like to chat more, feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
I will always appreciate Veterans United for the rest of my life.
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VU was the easiest, most helpful service to date. Quick, informative, and very detailed. To bad I could only rate 10/10 and not more!
My Realtor, John, was very knowledgeable, accessible, provided information that I didn’t know to ask due to me being a 1st time homeowner. The ladies on the team answered my questions, were always pleasant, & very encouraging and supportive. I would definitely recommend Veterans United to others!!! Thank you😊
Outstanding Performance from the whole team at veterans united
The va can be an extremely complicated system to navigate, this is not the case with va home loans and my team. This could not have been a simpler process every document was explained by the team and everything was dealt with very fast. Buying a home has never been simpler.
You guys are awesome and I will be returning to VU in the future for all my refinancing/homebuying needs. :)
With this being my first house the entire team made this process so much easier than even I thought it would be. I am forever grateful for them helping realize one of my biggest goals. Thank you ❤️
