Couldn't be more happy with my buying experience. Stress level was minimal because of their knowledge and friendly professional help.
Shane was the typical mortgage broker who does as little as possible. He answered my questions, with the same ones he had used hundreds of times before. Processing and closing was a nightmare, and I found lower rates after it was too late. Let's see if this makes it to the "FINE PRINT"
Response from Veterans United
Hi Richard, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us. A member of our Client Advocate team is available to discuss with you more information and looking for ways we can improve.
Veterans United is a wonderful resource for veterans and the military. They are very helpful and can answer any questions you have. The customer service is like no other and are available 24/7 if you need to reach them. My experience with the organization is one of its own in my life time. Hardly did I make a call that was never returned if I missed them, or I was put on hold like in those other places you know. It is definitely worth it. Try it and you will confirm yourself.
These are the team members you want on your side! They did an amazing job of working together to find a home in this hectic, fast moving market and close quickly. They made our home buying experience a pleasure. I would recommend VU to ANY of my fellow veterans.
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Smooth process for a first home buyer but there were some small bumps in the road. However with the help of a good realtor and online support staff everything ended out great & in a timely manner on their end.
There should possibly be changes considered to how you connect homeowners with real estate teams- Shelby was phenomenal for us because she was a good fit for our needs. The first agent I am sure was phenomenal for someone but was definitely a poor fit from us- and at first when I tried to politely say this you all encouraged she stay with us. Instead of calling me- you called her- makes no sense. Talk to YOUR CUSTOMERS- FULLY understand their needs- then ACT...it would fix so much. Again, using Shelby (our second realtor we connected with) was amazing but only because I advocated and didn’t just say “okay.”Please give Jordan Roach all of our praise- she’s the kind of rockstar that has kept us using VU.Unfortunately I don’t know that we will ever return to VU, and I surely will not recommend VU after this past transaction. It’s been disappointing to say the least.
Response from Veterans United
Thank you for this feedback Zackary. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future. We are thrilled to hear that you had great communication with your Home Buying Concierge and understand how the home buying process can get stressful and while we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
Will refer to friends
Great support team
Fantastic to work with. Made our home buying process very easy.
