Additionally, Mason DeWitt was a huge help to me during this process. It was such a great experience working with the the team of Madeline and Mason. They kept me so informed during the process that often they’d answer a question before I even had a chance to ask them.Lastly, I’d love to give a shout-out to your User Experience (UX) team. The site, both desktop and mobile were extremely intuitive, simple and easy to use.
Worst buying experience I’ve ever had, hands down. I’m just glad it’s over..
Response from Veterans United
Randy we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments and is available to speak with you and discuss ways that we can improve for future customers. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
THE REVIEW WOULD NOT BE COMPLETE WITHOUT SAYING HOW THANKFUL AND GRATEFUL I AM TO BE ASSISTED BY BRITTNEY WILHITE. SHE MANAGED ALL ASPECTS OF DOCUMENTATION WITHOUT A SINGLE GLITCH. SHE WAS SO PROMPT AND MADE EVERYTHING SO EASY FOR ME TO PROVIDE FOR THE LOAN PACKAGE. SHE WAS DETAILED AND PUNCTUAL IN ALL STEPS OF PROCESS.
KRIS BALL / BRITTNEY WILHITE / DAMIAN COLDEN
THEY MADE THE MIRACLE HAPPENED FOR ME AND MY WIFE.
THANK YOU AND THANK YOU TRULY.
We would like to thank Whitney Brown and the team at Veterans United for the outstanding job they did. We have never had a team to be so attentive to all our needs. It was a long road but they were on top of everything from start to finish. If you are looking for a home please try Veterans United, they are the best.
The process was quick, easy and painless! I am so happy we decided to go with Veterans United! I have nothing at all to say negatively! Go Veterans United, you ain’t regret it!
Always easy to work with Veterans United and this process was quick and easy. thanks again!
Honestly if I knew how Stressful things was going to be with Veterans United and seeing how everything went I would not have done the loan through you Guys. Need to think about the process for future requirements. Not just e-mails but follow up with in person discussions so you understand each other better will definitely improve. i thank Veterans for doing the loan bet could have been a lot better with training and improvements on communications and honesty. Thank You Ronald Starnes 912-223-8936
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2nd time using VU. They make the whole process very simple. I highly recommend.
All of the the people I have spoken to in your company have been polite professional knowledgeable and friendly so thanks to all who my husband and I have worked with it was a pleasure doing business with you
Everyone iat Veterans United are very professional and courteous. I've refinanced twice and got great interest rates. Very good and easy system they have in place. I will recommend Veterans United to all veterans.
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Veterans United made my home buying experience easy and stress free .
Thank you Veterans United, I believe that the best thing I took from this experience was trust worthy persons and organization. It makes a world of difference especially the way society operates these days. I did not mention everyone I spoke to at Veterans United but, everyone I did talk to were true professionals who is very obvious care about taking care of veterans. Thank you sincerely
Hugo A. Cherena
They were always friendly, sent documents via internet AND overnight, nice little gift, they were always available, always thought of everything before I did. Extraordinary customer service.
