I never had any contact with anyone on my team other than Adam, so I can’t evaluate other members, but Adam Underwood was awesome to have on my side!! Thank you so much for Veterans United and especially Adam Underwood!!! Great job!!!
Everything went pretty smooth until the appraisal came back. The appraised value was higher than the purchase price. I thought this would be no issue with the underwriting considering they were only having to fund 3/4 of what the house is worth. I was definitely mistaken. Nothing could be done on Veterans United’s end to fix the appraisal. I was told they would transfer my information to any other lender that I could find to fund the loan. Essentially start all over is what I got. As a last ditch effort I called the appraiser and asked if he would adjust his appraisal to fit the policy of the underwriters. The loan would have definitely not been funded had I left it up to Veterans United. As long as you’re willing to do the footwork and be on the phone for two months fixing problems, they can get you the best rates.
Response from Veterans United
Thomas, Thank you for sharing your voice. We understand the frustrations that come with third-party companies involved in the loan process. Due to lending law, we are prohibited to have any contact with appraisals and inspections. This can sometimes cause delays and we sympathize with that. Our client advocate team is available to you at any time to discuss further. We thank you again for your service and for choosing Veterans United.
We appreciate the outstanding customer service. As first-time homebuyers, they made sure to keep us informed throughout the whole process. If you're trying to buy a home, look no further. These are your people!
None other , just a great experience overall. I highly recommend them!
I chose Veterans United (VU) because unlike a bank or credit union, their sole mission is VA loans. As this is their only job, they can concentrate on your case and not play the “ let me connect you to our...” series of phone tags.I think VU is the greatest ally for a veteran that wants to use their VA loan. You will have less stress on the home buying process and can concentrate on other things like packing and moving.Trust the thousands that have gone the VU route and have confidence that they are looking after YOU.
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The entire team at VU is awesome! We will be using VU again when it is time to purchase our next home. I have already recommend VU to several friends and family that are looking to purchase a home. Keep up the great work you all were awesome!
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