Sometimes I would have additional questions for Jerry Simons, and he was always available to answer my questions and put my mind at ease to calm me down when there was no need for me to worked up (trust the process). The pitch of his voice was professionally monoton, clear, and precise. He was pleasant to listen to, follow, and easy to speak with. He informed me of when would leave the office for the day or the weekend. if I had more questions or concerns then Taylor Fruits was available to me when he wasn't around and she took care of making sure that I knew exactly what was currently due and also assisted in getting those documents uploaded for review. My team was great! and those behind the seen promptly reviewed what we provided to them and quickly acknowlegded and updated the required list of documents. This process was a smooth and it went on without a hitch (no issue nor unforeen problem on my end, or VU) and it ended with a professional and successful closing. We are diffinately recommending him to our friends and family. Thank you for a very good experience with the refinance (major investment) of our home.
He continued to check in with us during the entire process even when no ducments were needs to assure us that behind the seen the team is moving forward (trust the process). He answered our 101 questions and did so without showing any signs or announance or irritation and treated our questions with respect. Thank you.The Cooney Family
Veterans United knocked it out of the park! As a veteran, it had been many years since I purchased a home and wasn't sure what to expect. My VU Team was Devin Cott (Loan Specialist), Nick Gemming (Lead Loan Coordinator), Ryan Ponder (Loan Officer), and Hayden Salmons (Home Buying Concierge). They were all very responsive and knowledgeable in walking me through each step of the home buying process!Veterans United's customer service is off the charts! Makes me want to work for them! Love my socks, personalized blanket, and t-shirt!If you're a veteran and in the market for a new home, I wouldn't use anyone else!
Earlier this I work with 2 other companies trying to refinance my home and I was so disappointed with them that I almost gave up. But with the help of my daughter she found Veterans United Home Loan and thought they would be the right fit for me. And they sure were. From the very first photo call I knew this was the place that would meet all my needs. They're kind, courteous and helpful. This is where you want to go for exceptional service.
I wish every sales and service interaction could be as seamless and pleasant of an experience as my initial mortgage application process as well as subsequent refinancing with Veterans United.
Thank you to the whole team, and company, for providing such consistent stellar service!
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I will recommend you to anyone who can apply for a VA loan
Veterans United was very responsive and had answers to all of my questions. They made the buying process easy to understand for a first time homeowner!
See above comment.
The staff and associates at Veterans United are very professional, courteous, and helpful. This was my first time buying a home and they helped me through every step.
Ashley Crump was outstanding too!
Thank you for listening to my personal stories. LOL
Thanks
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Exceptional staff! Easy to work with! Quick responses! Chistie was very knowledgeable and made whole process easy!
I told my loan officer Nathan- that I was going to go over the top on his review so here it is-I will start by saying that this is real a review- I hate when you are reading reviews and thinking that this person has to be paid to say this stuff about this company- Yeah that is not me- real person here!I love my loan officer- I started calling him Superman Nate- He was so responsive and knowledgeable and his correspondence back was amazing! I mean he was quick to respond, to calls, emails and smoke signals. I swear it was amazing how he knew I was going to have a question about something and he would call to say and by the way!!!!He helped with everything I could possibly need with home buying! He had this team of people (Sarah) who was there to assist with the other side of the home buying process- and she turned out to be super amazing too!I loved that Nathan walked me through the home buying process every step, he explained what was next, what obstacles I may run into at each step and gave me solid information so I could plan my next move. He coordinated with the realtor to assist with my loan process moving forward.Besides being a workaholic for you during your home buying process I could not say one con against Nathan and this process.Would I recommend Veteran United to my friends and family- hell yes! They are truly the bomb.com! I felt like family with this team and this company.
We've had an outstanding relationship with our loan team since we first started the mortgage process two years ago, and I wouldn't ever want to use any other company but Veterans United. Customer service seems to have gone by the way side, except for Veterans United. Our loan team continued to stay in touch and informed us when it was time to refinance to lower our interest rate. The team truly cares about their customers.
