It was a great pleasure to work with Veterans United home loans during this important transaction. Justin Hudson is a great professional who really cares about people. He is always upbeat and positive with great ideas, and made this transaction smooth for us. In fact, every associate that I spoke to at Veterans United had the same goal, and that was to work hard to make this life event as smooth and expedient as possible. We really appreciate their efforts and their professionalism. Thank you
This was a great experience, my team was always willing to assist and help in any way they could
As a veteran and first time home owner, I was treated like family. Professional and kind from start to finish.
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An outstanding team with a customer centric approach! Your interest is their utmost concern. I am a first time buyer and Veterans United guided me every step of the way! It was the best customer service I have received in what feels like eons!
We love the Veterans United, they are the best at everything in getting a person a home.
Great job team! Thank you all
Jeremy was a great person to work with. The purchasing process was an overall disaster because the seller slow-walked everything-from signing documents to completing work required by the VA. Jeremy was very understanding and supportive, although a support staff member was very poor responding to voicemails and texts. My agent was fairly slow with providing updates, and only on the morning of closing sent me a TEXT with the address of the closing, and that he was on vacation. And a perfunctory congratulations on the purchase. Finally closed almost a full month late.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Jeri, we value your patience and commitment in sticking with your loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We are thrilled to hear that you had strong communication with Jeremy. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
I hope your experience is as seamless as ours!! We contacted Veterans United in mid February about getting a pre-approval and closed on our 1st home on June 4th. And that time included a little clean up on the credit score!! I'd wish you luck, but with Veterans United you won't need it!!
