It appears that there were too many people touching our loan documentation who were removed from the overall process and the concerns/issues.Our Loan Specialist was doing all he could to resolve the address/appraisal issues, but other entities within the organization were not addressing our issue with the same level of urgency.
The agent we used to sell our house was not very good, he wanted to sell at a lower price, and after we had an agreement, instead of helping us get the most out of our house he assisted the buyer more than us. Also anytime I needed I had to call him for assistance.
Response from Veterans United
David, thank you for sharing your feedback and for letting us know about your experience. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with our teams.
This is the 3rd home purchase for me and by far the easiest and most efficient process I've had. Thank you
I would recommend Veterans United to all of my fellow Veterans for their home buying needs. They are very professional and courteous to their Customers.
Exceeded every expectation for service, process, and speed. Thank you VU!
The team is awesome
Having the VU portal to digitally sign and upload necessary documents was a huge timesaver.
Working with the united team was a pleasant experience.
I had a great stress free experience buying this home. Ginny was super helpful to my realtor and myself. She knew every answer we had and was always happy
Thank you so much
Great overall experience
Can't recommend them enough! They did all the leg work or made it easy for me to get my documents to them. Surprised I was approved so quickly!
I don't know much about the home buying market and this was my first home purchase, but VU made the process very easy for me to understand and complete. I don't know if anyone could've done better, but I do know that I have no complaints against VU and was very satisfied with my experience.
