The entire home buying experience was outstanding. Even before I was able to purchase a home due to credit issues, VUHL worked with me to improve my score for over a year. They stayed with me, worked out a successful strategy. That is loyalty! You have great people and a great organization that works so hard to make your dreams come true. BZ!!
Great experience will work with them again in the future.
Everything was great, thank you !
Overall, I had a pretty stressful experience with Veteran’s United. It took 52 days to close and they were unable to accommodate an early request to close 2 days early as many things were done last minute that prevented that from happening. The underwriters requested several things last minute that could have been completed earlier on and the communication could have been better. The individual members of my loan team were kind and understanding, however. I did find the online portal easy and convenient to use in terms of uploading documents and referring to prior loan estimates. My team was easy to contact and replied in a timely manner.
Response from Veterans United
Brianna, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Providing clear and effective communication is a top priority and we are thrilled to hear that the communication with your team responsive and concise. Please do reach out to us if you would like to discuss your experience further.
From start to finish, Veterans United has been a great company to work with. Their instructional videos help first time home buyers understand every step of the home buying process. Every member of your loan team is dedicated to you achieving the most favorable outcome come closing time. They treat you like family and are always eager to help out their customers.
Audrey and Danny made this whole process so easy. I also was thrilled that Veteran's United was able to assist us in securing homeowners and flood insurance. I was able to save over $2,000 by using this service! Audrey and Danny returned every phone call or email within minutes and were a joy to work with! I also thought the online To-Do's list was extremely helpful and kept me in the loop on the progress of my loan. It made me feel informed, have clear understanding of what I needed to do, and showed me all that was being done on our behalf. I appreciate the transparency of the process! Thank you for a great experience!
This is my third time purchasing a home through Veterans United and I've never been disappointed. Thank you for facilitating the realization of my dreams x3.
I highly recommend using the team at veterans untied. The did everything they said they would do and then some. They made the experience easy to navigate. I couldn’t be more pleased.
Veterans United made our home buying experience very easy. They provided us with top notch professionals who obviously pride themselves in excellent customer service. The entire process went very smoothly. I would highly recommend them.
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Very easy too work with. Made the home buying process easier than expected.
I started looking into refinancing my VA loan based on the lower rates available. I talked to my mortgage company, a major financial institution, and Veterans United. Veterans United contacted me back immediately and put me in touch with a wonderful well experienced person, Amy Carder. Amy let me know all the options available and gave specific numbers to make my decision easier. It took days for my mortgage company to get back with me and offer a different conventional loan at a higher rate. Veterans United is definitely the right company for Veterans.
If you're a veteran or currently serving and in need of a home loan, look no further. You will be treated to a homebuying experience so easy that you will never want to use another lender again. Highly highly recommend.
Thank you all for everything. I couldn't ask for a better team of professionals for my first home buying experience.
