The whole team did basically everything for me. All I did was give them the proper paperwork and credentials. They were nothing but amazing throughout the whole process. Quick and easy to work with as well as amazing communication.
I used Veterans United to buy my first home. Years later when I needed to refinance my home to get some repairs done I was able to work with John Stockstill again. John and his team walked us through the process and made it a pleasant experience. It says a lot about a company when they keep such great employees for such a long period of time.
Had a great experience with Veterans United and highly recommend them. Miguel Rosinski and his team were true professionals and made this a stress free experience, always responded promptly to answer questions.
My entire team was exceptional. From the credit specialist, Julie, to the real estate agent (Shelby Parler) and loan team (Michaela, concierge, Ashley, loan coordinator and Steph, our loan officer). Great experience overall.
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I couldn't be any happier with VU and Robert, my Loan Specialist, is "Numero Uno".....
Overall having this many hands on a process and it going so well, super impressed and New Yorkers aren't impressed easily. Truly excellent job.
I would definitely recommend Veterans United home Loans. They kept me inform and was also reachable if I had any questions. I will definitely like to give a shout out to my loan specialist Chance Mullins he was professional, informative, and accessible (If I had any questions he responded quickly)!!!!????
Overall I feel like my loan team had no sense of urgency with my loan and was very unresponsive when I tried to contact them.101 days after initiating the process my loan has finally closed.
Response from Veterans United
Hi Shelby, your honest feedback is valuable and we thank you for sharing your voice with us. It is our goal to provide expert and reliable communication throughout your process and it sounds like that is not what you believe to be your experience. We invite you to connect with our client advocate team and become a part of our effort to continuously improve the client experience at Veterans United.
Everyone was wonderful with communication and always made sure we were never left in the dark about anything. They were on top of getting things done that would best work for us. Greatly appreciated and impressed with all the service!
My loan team at Veterans United was amazing! They made the process of refinancing on my home simple and understandable while providing me with guidance on the best options for my situation. I was able to get a better interest rate and mortgage payment with their help and the process was very efficient and quick. Most of the documents could be loaded electronically through their portal which is user friendly and welcomed during a pandemic. I would absolutely refer anyone to Veterans United and would do business with them again in the future.
At our closing, both the listing agent and the seller’s agent commented on what a great and professional job was done by our Veteran’s United Team, and said it was the very best VA loan process they had experienced.
Thanks for all your help!
This company told me what was going to happen, what the time line would be, what i needed to do to get it done as quick as possible and was very professional and personable!
