Home buying with veteran united was the most smoothest transition; I ever experienced.
Veterans United is 100% the way to go for your home loan needs.
I have used Veterans United for my first home loan and subsequent refinances. I couldn't see myself working with another company in the future. They were super helpful with guiding me through every step of the process from details of the loan to finding homeowner's insurance to figuring out where to go to make sure my property taxes are set up properly. They have been an ideal partner in the process for buying my home.
This is our 2nd time using Veteran's United and both times the experience has been very good. Kyle is quick to respond to any questions or concerns we have had. If we should have a need for mortgage services again in the future, we will definitely call Veterans United.
The experience was great and really easy with the use of the portal to upload 95 percent of the documents you need for purchase.
I recommend this process to anyone looking to buy or sell. You will not be disappointed!
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I loved working with Veterans United, they made an often confusing and complex process easy for me to navigate and understand, great job everybody!
I would definitely recommend Veterans United
Terrible time management and too many surprises that could have cost me the house purchase. Even with submitting everything required immediately my loan officer dropped the ball too many times to be considered useful and effective. I knew home buying was a headache but it shouldn't have been a nightmare.
Response from Veterans United
Hi Jamal, A nightmare is not what we would expect for your journey with us either. While we understand that documents and dates play an important role, not being able to rely on those deadlines would cause frustrations for most. Setting expectations and providing options is an important part of the process and it is important for us to know if the ball has been "dropped". Our Client Advocate team is ready to assist you further and are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
They hook you in with promises, then ignore you. Took them 14 months to process our simple refinance. No reason given. Cost us double inspections and extra interest
Response from Veterans United
Hi Domenick, Thank you for allowing us the opportunity to research your experience further and learn more about the ways we might improve for the next customer. One of our Client Advocate team is available to you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
Everyone on the team did an amazing job of making my first time purchase a stress free and enjoyable process. All questions and concerns were answered in a timely fashion and were clear and concise
In the future when we decide to purchase another home we will definitely be using both our Realiter krysten and Aimee hall
Excellent experience. The final rate was better than expected, Our team was attentive and answered all our questions and closing went very smooth. Perfect.
Very professional team including customer service personnel.
