Chad and Ryan were exceptional. The entire process was smooth. The support was great.
They got the job done. Cost me more than I expected out of pocket, but we are grateful for the effort and we are very happy in our new home.
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In whole I was happy with the experience working with Johnny and Cara and the rest of the team. Unfortunately I wasn't happy with the real estate agent. He was unavailable for me and lacked follow through in getting things done in a timely manner which slowed down the sale and almost made the seller back out. Johnny Mitchell jumped in and got things done for me.
Veterans United gave me the best home buying experience ever! The online process was amazing, the loan team did an outstanding job and the customer service was impeccable. I would recommend Veterans United to all my follow homebuyers. It's been a long time since I bought a home and with the whole home loan process online, its was a snap to submit all the requested/required paperwork through the online portal. To Veterans United and my loan team... Thank you for all you did! You've turned me into a Veterans United fan and life long customer!
Because of our experience with Veterans United, we won’t be using the company for our next home purchase.
Response from Veterans United
Hi Leah, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has connected with you and remains available to you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you would like to share more information regarding this or any other matter, then please do not hesitate to connect with us! Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day.
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Overall it was a good experience. Just make sure you communicate clearly with your loan officer, especially when it comes to providing information needed by the underwriter. This was the longest / most frustrating part of the process, but overall I am very happy with the outcome.
I grateful to have Veterans United to handle my entire home loan and home buying process. Will definitely recommend them to my other military and veteran family as well as friends.
