Great service and experience. Very helpful and knowledgeable staff.
While my rating is a 10 because my loan team worked very hard and the result was overwhelmingly positive there are a few things that could be improved on.1. To Do List: I think having items earlier would result in less of a "panic" state when you see additional items added after everything was supposed to be completed.2. Communication: Sometimes this felt delayed and the only negative my process had was a 3 day delay in closing, I believe this would not have happened with better communication.
thanks to Ben and his team for great service provided us...couldn't be more pleased
VU is fantastic and the staff is very friendly and standing to answer all questions. I had zero issues and would highly recommend their service to any veteran interested in refinancing their home.
Loved working with Sarah Litton. Has great energy, personable, and passionate about her work and and with her clients.
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Thank you for the gift. Due to COVID the day didn't really feel special for us and the gift was such a sweet surprise
If you are looking to buy a home I would recommend VA home Loans for Veterans and I would ask to speak to Terry Roberts or one of his team members, Justin is one of Terry's team members.
I really suggest that people look into this company for your VA home loan.
Thank You Richard and Mary Anderson
My refi was as easy as it could be, everyone involved was knowledgeable and helpful. Many thanks to Mike Harrison for guiding me through it. I'm a very happy veteran customer.
THANK JOHN SULLIVAN/ERIN KERNS/AND DANIELLE KEMP YOU MADE ME CALM WHEN MY NERVES WENT HAYWIRE ABOUT MY PAPERWORK/ALL ARE A TRIBUTE TO VETERANS UNITED OR ANY COMPANY THANK YOU FOR ALL YOU DID, WILL NEVER FORGET HOW GREAT YOU ARE /ESTHER LANE FL
The MyVu app makes communication easy and the To-Do list keeps you on track.
Veterans United was the best we have used. We move a lot and have used several different lenders large and small. Veterans United has an easy to use online system that makes communication easy and fast. We were able to get closed in 20 days. The only hold ups we had were with people outside of Veterans United.
We were delayed a month in closing because of extremely insignificant things that our inspector said was okay, but an unqualified appraiser said we needed to have rechecked. A class "A" contractor says something is safe, and an appraiser says it needs to be looked at again. So we get another contractor out there that agrees its safe. But not after me loosing another $500. And I got charged the $150 reappraisal fee, when no reappraisal took place. The individuals I was in contact with were very helpful and I have no gripes with them. But if I had gone with Navy Federal I'd probably be about $1,000 better off. Would not recommend
