Everything was excellent customer service wise. However, the appraisal process still takes far too long. Veterans could still be losing out on quality properties because it takes 10 days for an appraisal to occur and everything depends on the appraisal coming back at or above purchase price. This timeframes needs to be cut down to 5 business days or preferably less.
Look forward to using Veterans United more in the future for business
The opening stages of the process where great and i have no Complaints but the underwriter and the Transaction Coordinator where horrible. ID wasn't anything on my end sadly. My paperwork was submitted the day they asked for anything and We make over 100k so money wasn't an issue either. The Transaction Coordinator just seemed like she had better things do do and was late on everything. She order the VA Appraisal late which caused a delay in my closing 2 weeks, the she was late with turning over documents. The Transaction Coordinator and underwriters where also messing up documents so my closing was delayed almost 5 hours.
Response from Veterans United
Auston, Thank you for submitting a survey on how your loan process had gone. We want to take time to ensure that our underwriters are the most proficient when reviewing loans in the process. They must be completely thorough in the process and follow government guidelines as well. Depending on the state this may cause delays. We want to let you know that although your closing was delayed, we at Veterans United will always be forthcoming and honest when it comes to our clients and veterans. We appreciate again taking time out of your schedule to submit this information. We would also like to congratulate you and your family on your new home and endeavor.
Just my opinion,,,,to much computer messaging not enough verbal communication
The experience was smooth and very easy
Please give them a call!!!!!!!!!
Very easy process. Knowledgeable loan advisors. Exceptional customer service.
This is a great company at helping veterans with their home buying experience!
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Can’t say enough good things about my experience with Veterans United. The entire process went smoothly and I was always updated on the progress. I will definitely recommend Veterans United to others.
If you were a veteran and you don’t use these people there’s something wrong these guys are way more professional than anyone I have ever experience with they take care of our veterans they took care of me and my wife couldn’t ask for better people
I would most definitely recommend Veterans United Home Loans to any and every Veterans out there. I usually never give reviews and very skeptic about reviews but the crew and staff of Veterans United deserves much more than a 10 rating! First time home buyer and proud I chose Veterans United. I was dreading the home buying experience but with Veterans United they made it extremely easy and fast service, it was a breeze. Friendly, Honest, and very Helpful customer service. Thanks to the incredible team of Colin Park, Lauren Kraus, and the rest of the Veterans United team for putting my family into the house of our dreams. We are very much extremely grateful for Veterans United!!!
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Again, this is a long process. Just stay the course and follow steps the in the "To Do" list and you will accomplish your final goal. This is really a "Team" effort.
