I highly recommend Veterans United.
Our biggest issue was probably the communication with our loan specialist.
Covid made almost everything electronic which was frustrating and less convenient as one would think.
I bought a new 2020 home and my closing was delayed because they said they didn’t see new construction in the contract. It was not until the appraisal that came back (which took about 2 weeks) that they noticed it needed more paperwork and documentation which pushed my closing day back. I was still under the impression I would close on time until 2 days before closing.
I will be using Veterans United in the future for my next home purchase.
if I had to do it all over again i would use this team all over again , 5 stars all the way
Other than having to re-submit certain paperwork, it was a breeze.
I appreciate the email reminders and prompts from VU about things to accomplish. In the time of covid, your remote business model works well.
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Experience first-hand why 355,149 homeowners give us a perfect score!
Veterans United has no equal. They are punctual, respectful, knowledgeable and kept me up to date of the process of my home buying journey. They went above and beyond to close on my house, though we changed the closing date two weeks earlier. There is no better company out there for Veterans.
After our initial purchase using VU, we thought that process was simple. However, the streamline refi could not have been made easier and the computer program that VU currently has in place for the upload of documents, is priceless. With the unprecedented times we are going through, being able to upload the documents in such a proficient manner in order to close the refi so quickly, made this refi very stress free.
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PLEASE BE AWARE IT IS EXTREMELY IMPORTANT TO CONFIRM LOAN APPROVAL PROCESS BEFORE SHOWINGS.It is strongly urged and suggested to not bait prospects into loan eligibilities that are not approved or/guaranteed! Therefore do not encourage or grant prospects to (Realtor)showings on an "Assumed Approval"basis.However I Thank United Veteran for their hard work and dedication!
Response from Veterans United
Jermoe, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
I will recommend Shane and VU to all my military associates eligible for a VA loan in Arizona.
Everyone worked extremely hard to ensure the right documents were submitted for a successful outcome.
Of all the decisions I've had to make in the last 2 months, using VU was the simplest. After starting the process, I didn't really have to do anything except sign some disclosures along the way. The website is so easy to use - I can't think of any reason not to use VU.
For my experience as a first time home buyer, I am quite pleased how the loan team made the experience easy. They were excellent in instructing me on each step in the process as well as outlying the process in general rather through email or their tutorial videos. Also gotta express the open clarity of the process and how much the buyer might expect to pay for his or her property overall. I would recommend to my friends and family Veterans United after how they worked with me and making the process as smooth as possible.
Always available with expert advice.
I will NEVER go anywhere else to get a VA loan. Amazing, dedicated, and cheerful workers.
