This was my first time going through the VA process and I am very satisfied! Every person that I had to deal with was knowledgeable about their job was always there to help me, and made the process just a little bit easier. I’m in my new home thank you to the VA homebuyers!
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They are fast and easy to work with.
Transparency is one of the most important aspects in buying a home to the financial commitment. I appreciate the straightforward process and a team dedicated to understanding the intricacies of a VA loan along with understanding the needs of veterans.
We think that the Veterans' United application process was seamless. The online portal provides instant updates of any changes or requests, which was great! Our leading team: Danny, Ryan, and Danielle, communicated with us regularly and was always professional.
I've worked with Veterans United on several occasions now, each time receiving outstanding customer service. I recommend them to all my fellow vets and others I come into contact with, who are looking to purchase or refinance a home. When you contact them for any reason, they imediately follow up with you. If you have questions or issues you don't understand, they mmediately get you answers and are very thorough in explaining anything you may not understand. What I also like and appreciate, they continue checking on you long after you close, and when things change in the world that may benefit you in your situation, they reach out to to let you know. Highly recommend them, always.
While I did appreciate the little gifts I received during the process, I do not feel that using Veterans United was worth it. This process should have been easier on us but it was so stressful and I wanted to quit multiple times despite the money I already paid. We had to sign 4 separate amendments because we just couldn't close in time. I was 5 months pregnant when this started and now I am in my third trimester and can do less than I could before. Moving is frustrating enough but this was handled very unprofessionally.
Response from Veterans United
Corina, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. Thank you again for your service.
Thank you Kevin for making this as painless as possible for me. I appreciate all of your assistance! This is the second time in 3 years that you have provided excellent customer service. Thank you! Scott also provided excellent customer service. Greatly appreciate evwruo e one your team.
